The iPhone 11 Camera App’s Shutter Button Works Differently—Here’s How

/in /by

With the iPhone 11, iPhone 11 Pro, and iPhone 11 Pro Max, Apple changed the way the Camera app’s shutter button works in ways that could cause confusion. Tapping it once still takes a single still photo, but if you press and hold on the shutter button, it now captures a quick video. (Previously, pressing and holding on the button took photos in burst mode; to do that on the iPhone 11 models, slide the shutter button to the left.) Once you’ve started taking a quick video, slide your finger to the right to lock recording, so you don’t have to keep holding the button down. Tap the white shutter button to take a still image while recording; tap the red record button to stop recording. For even easier quick video recording, press and hold either of the volume buttons; a single press still takes a photo. Note that quick videos always record with mono sound and at a resolution of 1920-by-1440; for stereo sound and the resolution set in Settings > Camera, use the Camera app’s Video mode.

(Featured image by Agê Barros on Unsplash)

Need to Import Photos from a non-iPhone or Want to Keep Images out of Photos?

/in /by

Most Mac users rely on iPhones and iPads to take photos and store them in the Photos app, which happens automatically for those who use Apple’s iCloud Photos syncing service. But what if you want to import photos from a device other than an iPhone or iPad—say a Samsung smartphone running Android—and what if you don’t want those images in Photos? Turn to Apple’s Image Capture app, which has shipped with macOS for ages and is stored in your Applications folder’s Utilities folder. To use it, connect your device to your Mac via USB, launch Image Capture, and click the device in the sidebar. Choose a destination from the Import To pop-up menu, and then either select some photos and click Import or click the Import All button to get everything.

(Featured image modified slightly from an original by Al ghazali on Unsplash)

Did You Know You Can Drag the Scroll Bar in iOS 13?

/in /by

In previous versions of iOS, a scroll bar would appear on the right edge of the screen while you were swiping through a long Web page, email message, or document. But the scroller was merely an indicator of where in the page you were and how much content there was (the bigger the scroller, the less content). In iOS 13 and iPadOS 13, however, Apple has made the scroll bar more helpful, and you’ll want to use it to scroll long pages more quickly than you can with swiping. To use the scroll bar, swipe slightly to make it appear, press and hold the scroller, and drag it to scroll. The only hard part is that it can be tricky to grab since it disappears a few seconds after you stop scrolling, and it’s a thin target to hit with a thick finger. But give it a try since it makes scrolling in long pages so much easier.

(Featured image background by Paweł Czerwiński on Unsplash)

Don’t Succumb to iOS 13 Update Fatigue!

/in /by

Does it seem like that red badge on the Settings app indicating that there’s a new iOS 13 or iPadOS 13 update pops up at least once per week? You’re not imagining things—Apple has been frantically squashing bugs in its mobile operating systems since their release in mid-September.

If you haven’t yet upgraded from iOS 12, there’s no harm in waiting until the new year to see if things have settled down. (Well, no harm as long as you don’t receive a pair of Apple’s snazzy new AirPods Pro as a holiday gift, since they work only with devices running at least iOS 13.2, iPadOS 13.2, watchOS 6.1, tvOS 13.2, and macOS Catalina 10.15.1.)

That said, given Apple’s generally reliable record with major iOS updates, many people have upgraded to iOS 13. You shouldn’t feel bad if you have done so, either. Despite Apple’s flurry of bug fix updates, the overall user experience with iOS 13 has been generally acceptable.

Even if you haven’t noticed problems with iOS 13, it is important that you keep installing all these smaller updates, because they fix problems that could be serious. More important yet, if you do have trouble with your iPhone or iPad, and you’re not running the latest version of iOS or iPadOS, updating is the first fix to try.

To hammer home why you should stay up-to-date with iOS releases, here’s a brief timeline of Apple’s fixes so far:

  • iOS 13.0 (September 19): This was the initial release of iOS 13 for the iPhone, with oodles of new features… and lots of bugs. Apple promised iOS 13.1 and the first release of iPadOS 13.1 for September 29th, with additional features and bug fixes.
  • iOS 13.1 (September 24): After iOS 13.0 received scathing reviews in early iPhone 11 reviews, Apple moved the release date of iOS 13.1 up by five days. It added more features and addressed numerous bugs with Mail, Messages, Reminders, Notes, Apple ID sign-in, the Lock screen, and more.
  • iOS 13.1.1 (September 27): This quick Friday release the same week as iOS 13.1 fixed bugs that could prevent an iPhone from restoring from backup, cause batteries to drain too quickly, reduce Siri recognition accuracy, bog down Reminders syncing, and allow third-party keyboard apps to access the Internet without your permission.
  • iOS 13.1.2 (September 30): The next Monday brought iOS 13.1.2, which ensured that the progress bar for iCloud backups would disappear after a successful backup, addressed bugs that caused the Camera app and flashlight to fail, and improved the reliability of Bluetooth connections in some vehicles.
  • iOS 13.1.3 (October 15): After a two-week breather, this update addressed bugs that could prevent incoming calls from ringing, block meeting invites from opening in Mail, cause incorrect data in Health after daylight saving time changes, prevent apps and voice memos recordings from downloading after restoring from iCloud Backup, stop an Apple Watch from pairing successfully, and cause Bluetooth connection problems with vehicles (again) and hearing aids.
  • iOS 13.2 (October 28): With this update, Apple delivered additional promised features, including support for the HomePod, Siri privacy options, HomeKit Secure Video, new emoji, Deep Fusion in the iPhone 11 Camera app, and AirPods Pro support. It also fixed a bug with password autofill in third-party apps, resolved an issue that prevented swipe to go home from working on the iPhone X and later, eliminated a problem that caused saved notes to disappear temporarily, and ensured that manual iCloud backups completed successfully.
  • iOS 13.2.1 (October 30): As it turned out, iOS 13.2 could brick HomePods during installation or after a reset. This HomePod-exclusive update fixed that bug.
  • iOS 13.2.2 (November 7): This update stomped a big bug that could cause apps to quit unexpectedly in the background, potentially causing data loss and draining the battery more quickly. It also addressed two bugs that could cause an iPhone to lose cellular service.
  • iOS 13.2.3 (November 18): This release resolved one bug that could cause searches in Mail, Files, and Notes to fail and another that prevented photos, links, and other attachments from displaying in the Messages detail view. It also addressed problems that could prevent apps from downloading content in the background and prevent Mail from fetching new messages and including and quoting original content when replying.

With luck, you never ran into any of these bugs—they weren’t universal. But the problems were real, and they inconvenienced plenty of people. Just like with vaccinations, staying current with your iOS updates is the best way to keep the bugs at bay.

(Featured image modified slightly from an original by energepic.com from Pexels)

Social Media: Apple has been squashing bugs in iOS 13 and iPadOS 13 left and right, with numerous updates since their September release. If you’ve upgraded already, we recommend that you keep installing maintenance fixes as they come out.

New 16-inch MacBook Pro Sports a Redesigned Scissor-Switch Keyboard

/in /by

Responding to customer complaints and media mocking, Apple has introduced a new 16-inch MacBook Pro that features improves on its predecessor in several ways, most notably with a scissor-switch keyboard in place of the flaky butterfly-key keyboard. The 16-inch MacBook Pro replaces the previous 15-inch MacBook Pro at the top of Apple’s notebook line and starts at $2399. The 13-inch MacBook Pro and MacBook Air remain unchanged.

Apple also announced that the new Mac Pro (starting at $5999) and Apple Pro Display XDR (starting at $4999) will ship in December 2019—we’ll have more details once those are available.

New Keyboard Provides More Key Travel

Apple says the 16-inch MacBook Pro’s new Magic Keyboard features “a redesigned scissor mechanism and 1mm travel for a more satisfying key feel.” That’s a positive way to say that many people disliked typing on the previous keyboard’s butterfly mechanism. Plus, keys failed frequently, causing Apple to redesign the keyboard multiple times and offer a repair program for out-of-warranty devices.

Although the new 16-inch MacBook Pro still features a Touch Bar with a Touch ID sensor in place of the classic F-keys, another important keyboard enhancement is the return of the physical Escape key and the reinstatement of the traditional inverted-T layout for the arrow keys.

Initial reviews from pundits who received early access to the new MacBook Pro were positive, with several vocal critics of the previous keyboard saying the new one feels the way a keyboard should.

About That 16-inch Display… and Other Displays

You might expect the 16-inch MacBook Pro’s display to be its most notable feature, and it is legitimately bigger, with that 16-inch diagonal measurement and a slightly higher native resolution. That translates to a scaled default resolution of 1792-by-1120, up from 1680-by-1050, so the new MacBook Pro will show more content on the screen than the previous model. And it’s still gorgeous.

To drive that larger screen, the 16-inch MacBook Pro continues to offer both integrated (for better battery life) and discrete (for faster performance) graphics. On the latter side, you can choose from the AMD Radeon Pro 5300M with 4 GB of memory, or the Radeon Pro 5500M with either 4 GB or 8 GB of memory. Those graphics chips simultaneously support up to four 4K external displays or up to two 6K displays.

More Power, More RAM, More Storage

Apple claims the 16-inch MacBook Pro is up to 80% faster than the previous 15-inch MacBook Pro, thanks to new 9th-generation processors: the 6-core Intel Core i7 and the 8-core Intel Core i9.

16 GB of RAM is the base level, which is good, since we don’t recommend any less than that. For those who need a higher RAM ceiling, Apple offers 32 GB ($400) and 64 GB ($800) build-to-order options.

When it comes to SSD storage, the base level is 512 GB, but you can upgrade to 1 TB ($200), 2 TB ($600), 4 TB ($1200), or a whopping 8 TB ($2400).

Radically Better Audio

Apple clearly had audio professionals in mind while designing the 16-inch MacBook Pro. Along with the beefy processors, high RAM ceilings, and massive storage options, all of which will be popular with the audio crowd, the new notebook features significantly improved audio input and speakers.

For input, the MacBook Pro relies on a three-mic array with high signal-to-noise ratio and directional beamforming that Apple claims delivers a 40% reduction in hiss. Podcasters have praised the new mic array, though without suggesting that it competes with dedicated mics.

Equally compelling for anyone who listens to music is the new six-speaker, high-fidelity sound system. Its force-canceling woofers with dual opposed speaker drivers reduce unwanted and sound-distorting vibrations and enable the bass to go half an octave deeper than the previous model. There’s still a 3.5mm headphone jack too.

Slightly Larger Physical Package

Between the larger screen, the six-speaker sound system, and the 100-watt-hour battery that Apple says provides up to 11 hours of battery life, the company had to increase the size of the 16-inch MacBook Pro slightly compared to the previous 15-inch model.

It’s only about 8mm wider and 5mm deeper, which likely won’t be noticeable. However, it also weighs 4.3 pounds (1.95 kg), which is noticeably more than the 4.02 (1.82 kg) pounds of the previous model.

802.11ac Wi-Fi and Bluetooth 5.0 remain standard for wireless connectivity, and the 16-inch MacBook Pro continues to offer four Thunderbolt 3.0 ports for charging and connectivity. You’ll still need a collection of dongles for connecting to USB-A peripherals, HDMI and DisplayPort monitors, Ethernet networks, and so on.

Price and Availability

You can buy the 16-inch MacBook Pro now, in either silver or space gray. The base model starts at $2399 with 16 GB of RAM, 512 GB of storage, a 6-core Intel Core i7 processor, and the AMD Radeon 5300M graphics chip. That’s a totally legit Mac, but if you need more power and can pay for it, a maxed-out configuration with 64 GB of RAM and an 8 TB SSD  would set you back $6099.

Note that the 16-inch MacBook Pro ships with macOS 10.15 Catalina and almost certainly cannot be downgraded to 10.14 Mojave.

Frankly, this new MacBook Pro is a solid upgrade, particularly for those who have been delaying due to the problems with the butterfly keyboard. The only real problem is that the smaller, lighter, and less expensive 13-inch MacBook Pro and MacBook Air are still saddled with that keyboard. We hope 2020 will bring the redesigned scissor-switch keyboard to those models as well.

(Featured image by Apple)

AN ATTITUDE OF GRATITUDE

/in /by

In our digital age of ephemeral tweets, posts and emails, handwritten thank you notes have become a bit of a lost art. For that reason, they are incredibly impactful and sentimental ways to show customer appreciation. Nothing sounds more dull and impersonal than “thank you for your business.” So remember to keep your messages authentic, specific and individualized. Here are some additional tips and creative ideas:

AN ATTITUDE OF GRATITUDE

  1. Include package inserts.

Exceed your customers’ expectations and include a little pleasant surprise with their thank you note. Some examples are discounts/coupons for a future purchase, car decals and stickers, magnets or flyers.

AN ATTITUDE OF GRATITUDE

  1. Provide free gifts or samples.

Not only will they delight your customers, free samples allow you to showcase something that the customer hasn’t tried yet. Free gifts like promotional branded items spread brand awareness and add perceived value. Try to personalize the gift or sample for each customer and pick items that complement the purchase.

AN ATTITUDE OF GRATITUDE

  1. Create personal connections.

Video helps you stand out in the social media crowd by attracting likes and shares. In fact, 93% of businesses using video report it’s landed them a new customer. With the help of some pretty cool apps, you can create quick and personalized videos to thank your customers and engage them on social media. You can even use a QR code generator to send a barcode for the customer to simply scan and watch your video. Best of all, most of this can be done from the convenience of your smartphone or tablet!

  • Animoto – Create impressive videos in minutes with the drag-and-drop video maker.
  • Bonjoro – Boost customer engagement with perfectly timed personal videos.
  • Vidyard – Increase sales and delight your customer with an online video platform for your business.

 

Making your customer appreciation memorable is all about the finer details. The Print Refinery helps you create stunning marketing impressions that extend your customer relationships beyond the initial sale. When you lead with an attitude of gratitude, your team, brand and culture reflects it – and loyal customers always follow!

Be Careful in iOS 13’s Mail App—the Trash Button Is Where Reply Used to Be!

/in /by

For unknown reasons, Apple redesigned the toolbar in the iOS 13 version of Mail. Such things happen, but this time, Apple made a big mistake and moved Mail’s Trash button to where its Reply button used to be. Lots of people who have become accustomed to tapping Reply are now finding themselves deleting messages inadvertently, since a tap in the same location in iOS 13 deletes the message. It’s hard to retrain muscle memory—the ability to reproduce a particular movement without conscious thought—but if you find yourself deleting messages accidentally, you’ll need to slow down and remember to tap the new location of the Reply button.

(Featured image by Skitterphoto from Pexels)

Consider USB Peripherals When Troubleshooting Mac Problems

/in /by

If you’re experiencing a sporadic problem with your Mac, the sort of thing that happens often enough to be annoying but not so frequently as to be reproducible, allow us to suggest one little-known troubleshooting tip. Malfunctioning USB devices—keyboards, mice, hubs, printers, etc.—can sometimes cause truly inscrutable problems ranging from startup issues to kernel panics. USB-caused issues aren’t common, but when they do happen, they can be challenging to track down. If you’ve tried everything else, disconnect all unnecessary USB devices and, if possible, swap your wired keyboard and mouse for another set. Then see if the problem goes away.

(Featured image by Adam Engst)

Use the Driving ETA Feature in iOS 13’s Maps App to Share Your Arrival Time

/in /by

A small but welcome new feature of iOS 13 is Driving ETA, which helps you share your estimated time of arrival with a contact whenever you’re navigating with the Maps app. To use Driving ETA, start navigating to a destination in Maps, tap Share ETA at the bottom of the screen, and pick the person with whom you want to share your location and arrival time. (You’ll share in Maps with iOS 13 users and via Messages with everyone else.) The other person will receive a notification of your ETA and if you’re delayed, updated times. You do have to start navigation in Maps to use Driving ETA, so it’s a little inconvenient when you already know the route, but it’s a brilliant feature for long-distance trips.

(Featured image by Dan Gold on Unsplash)

Need to Charge Your iPhone or iPad More Quickly? Get a Higher Wattage Power Adapter

/in /by

By default, most iPhones and iPads ship with Apple’s tiny 5-watt power adapters. They work, but not quickly. However, the iPhone 8 and later, all models of the iPad Pro, and the most recent iPad Air and iPad mini models support fast charging when connected to higher wattage power adapters. You may have an older one of these around, or you can buy a new one. Apple has bundled with iOS devices or sold 10-watt, 12-watt ($19), and 18-watt ($29, USB-C) power adapters, and the company has also produced 29-watt, 30-watt ($49), 61-watt ($69), and 87-watt ($79) USB-C power adapters for Mac laptops. Plug your compatible iPhone or iPad into one of these chargers with an appropriate cable (for a USB-C charger, you’ll need a USB-C to Lightning Cable, $19), and it will charge significantly more quickly. Look for a wattage rating on the adapter itself, or multiply the output volts and amps together to get watts.

(Featured image by Matthew Henry on Unsplash)