Reopening Your Office? Now’s a Great Time to Evaluate Your IT Infrastructure

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As vaccination rates climb, many businesses are starting to think about reopening their offices and bringing back employees who have been working from home for the last year. That’s a big decision that will undoubtedly vary from company to company, but we’d like to suggest a few things to consider. Please contact us early in such deliberations so we can provide guidance before problems crop up.

Full Return or Hybrid Model?

Perhaps the biggest question firms will have to answer is if they’ll require all employees to return or if some can continue to work remotely. Many organizations have discovered that physical presence isn’t as important as they thought it was. In a post-pandemic world, many employees may prefer to continue working from home if they can, at least for a while.

If you decide on a hybrid model, you’ll want to put some thought into what technology you’ll need to enable hybrid meetings, with some people connecting remotely via videoconferencing software and others gathering in person. Large screens, specially mounted cameras, and dedicated speakerphone hardware may be necessary to conduct a hybrid meeting effectively.

With some workers remaining at home, it will also be important to ensure that everyone has appropriate access to on-premises servers. Obviously, that has been a problem for the last year as well, but it may be tempting to revert to old approaches upon reopening an office. That may not be effective in a new hybrid workplace, so check with us on cloud-based alternatives that could work better in the new world order.

Consider Your Physical Space

Particularly if you do decide on a hybrid model, it’s worth evaluating whether you need the same amount and type of space as you did before. There’s no single answer here. You don’t want to downsize your physical space only to discover in a few months that some of those employees who swore that they never wanted to come back feel that they’re missing out. Simultaneously, if your offices are a warren of small, poorly ventilated rooms, employees may be even more hesitant about returning.

Plus, your physical space is inherently related to your IT infrastructure, so don’t ignore the costs surrounding an office move. A new space might require pulling new Ethernet cables, testing Wi-Fi signal strength to ensure sufficient coverage, evaluating the cleanliness of the electrical power, and more.

We don’t mean to dissuade you from moving offices if that’s what makes the most sense for the future of your company, but talk to us before signing any new leases so we can help identify and head off any technical problems with the physical plant.

Finally, this isn’t related to IT, but if your existing office space has been entirely vacant for the last year, it’s worth reading the information that the Centers for Disease Control puts out to help employers create safe and healthy workplaces. Buildings don’t do well with prolonged shutdowns.

Does Network Infrastructure Need Updating?

Before you bring employees back, at least en masse, it’s also worth touching base with us about your IT infrastructure. If you’ve been limping along with sketchy Ethernet cabling, or if you have dirty power that could be damaging your Macs and peripherals, it’s a great time to consider addressing such problems. Pre-pandemic, attempting to install new electrical circuits or pull new network cabling might have been too disruptive, but with an office that’s empty or nearly so, such work can be done more quickly and cheaply.

Similarly, this could be a good time to replace aging computers, printers, or even phone systems. Such infrastructure upgrades and transitions can cause interruptions in normal times, but if you’re bringing people back, wouldn’t it be nice to have the office provide a better IT experience than it did before?

(Featured image by Shuki Harel from Pexels)

Social Media: If you’re having discussions about when and how to reopen your organization’s office, it’s worth thinking—and talking to us—about the role your IT infrastructure plays in such discussions. Learn more at:

The Ten Upcoming Mac/iPhone/iPad Features We Think You’ll Most Like

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At its Worldwide Developer Conference keynote on June 7th, Apple shared details about what we can expect to see later this year in macOS 12 Monterey, iOS 15, iPadOS 15, watchOS 8, tvOS 15, and HomePod Software 15. It was a firehose of announcements, but one thing became clear: Apple wants to spread its technologies across its entire ecosystem of devices. Although each platform—Mac, iPhone, iPad, Apple Watch, Apple TV, and HomePod—retains its unique qualities, nearly every feature that the company announced works across as many platforms as make sense.

Before we get into the ten features that we think you’ll most like when everything ships in September or October, we should note that Apple was surprisingly silent on one topic: future Apple silicon chips. Many observers had expected Apple to announce an M1X or M2 chip that would power professional laptop and desktop Macs. We’ll have to satisfy ourselves with the impressive performance of the M1-based Macs we have now and wait a little longer for whatever comes next.

On to the hot new features!

Account Recovery and Legacy Contacts Simplify Recovering Account Data

It’s all too common that people forget their Apple ID passwords and can’t access their accounts. Apple hopes to make that a little less stressful with Account Recovery Contacts. Specify someone as your Account Recovery Contact, and they’ll be able to help you reset your password and regain access to your account, with no need to call us or Apple for assistance.

Also welcome will be the addition of Legacy Contacts. Once this feature is available, everyone should make sure they have appropriate family members or friends set as Legacy Contacts. Then, in the event of your untimely death, your Legacy Contacts can access your account and personal information. Using Legacy Contacts will be far easier than having to provide the legal paperwork to Apple to request access to a deceased family member’s accounts.

FaceTime Gains Features That Make It Competitive with Zoom

During the last year, we’ve all spent vastly more time in videoconferencing apps for work, school, and socializing. Alas, Apple’s FaceTime has been a weak entry in that market. With the features Apple is now promising, however, it should compete well with the likes of Zoom, Skype, and Google Meet. FaceTime will finally get a standard grid view, blur your backgrounds with Portrait mode, and offer two microphone modes: Voice Isolation to cut down on background noise (for standard meetings) and Wide Spectrum to leave ambient sound unfiltered (for performances, say). FaceTime will even be able to alert you when you’re talking but muted.

More important yet is the fact that you’ll finally be able to invite Windows and Android users to FaceTime calls using standard Web links. Non-Apple users will have to use a Chrome-based browser like Google Chrome, Microsoft Edge, or Brave. Plus, when you create an event in Calendar, you’ll be able to make a Web link for the call that you can share. And when it’s time for the call, a Join button makes it easy to get in.

Universal Control Lets Macs and iPads Share a Keyboard and Pointing Device

With Sidecar in macOS 10.15 Catalina and iOS 13, Apple made it so you could use an iPad as a secondary screen for a Mac. In macOS 12 Monterey and iPadOS 15, Apple is taking that concept further. With Universal Control, if you merely set a Mac and an iPad next to each other, you’ll be able to use the Mac’s keyboard and mouse or trackpad to work between the two devices (in fact, Universal Control supports up to three). No setup is required—just move your pointer to the edge of the Mac screen and push it “through” the edge to move it to the iPad screen. You can even drag and drop content between devices.

Live Text Lets You Work with Text in Images

Have you ever taken a photo of something just to capture a phone number or address? We have, for sure. Apple’s new Live Text feature treats text in images just like text you type, so you can use functions like copy and paste, lookup, and translate. Live Text will work in Photos, of course, but also in Quick Look, Safari, and Screenshot, and in live Camera previews on the iPhone. It’s an impressive use of image recognition technologies.

Along the same lines, in Photos, you’ll also be able to use the information button on any photo to highlight recognized objects and scenes and get additional information about them. Apple says you’ll be able to learn more about popular art and landmarks, plants and flowers, books, and pet breeds.

Siri Gets Faster, More Reliable, More Private, and More Useful

Thanks to the ever-increasing power of the Neural Engine in Apple devices, Apple says it will bring all processing of Siri requests onto your device. That may not sound like a big deal, but it means that Siri should work faster, more reliably, and more privately. It will be faster because there’s no need to send speech to and from Apple’s servers for processing. It will make Siri work more reliably when your iPhone doesn’t have strong cell service and enable offline support for many types of requests. And Apple won’t know what you’re saying at all.

Other Siri improvements will include the capability to announce reminders when you’re wearing AirPods, improved conversation context so you can refer to what you just asked, and support for controlling HomeKit devices at specific times. HomeKit developers will even be able to add Siri support to their products through a HomePod.

Improved Multitasking Controls Come to the iPad

The big problem with Apple’s multitasking options on the iPad has been remembering how to use them. With iPadOS 15, Apple hopes to solve that with a new menu that will appear at the top of apps, with buttons for entering full screen, Split View, or Slide Over.

Apple also added a new multiwindow shelf that appears at the bottom of the screen at launch and provides a Dock-like view of all the open windows in that app. If you ignore it, it fades away quickly, but it should help you remember which windows you have open and access them quickly.

The iPad Finally Gets the App Library and Home Screen Widgets

Last year, in iOS 14, Apple introduced the App Library and Home Screen widgets. The App Library holds all your apps so you can declutter your life by removing them from the Home Screen. And Home Screen widgets let you add app-specific widgets that provide at-a-glance information. Sadly, iPadOS 14 didn’t include those features.

iPadOS 15 rectifies that oversight, adding both the App Library and Home Screen widgets, complete with some larger widget sizes for the larger iPad screen. They’ll work just like on the iPhone. It’s about time!

Locate Lost AirPods Pro and AirPods Max with Find My Network Support

As it stands now, you can theoretically find AirPods using the Find My app. However, it shows only the last position of the AirPods at a general level, and you have to get within range of them to play a sound. In the future, however, the AirPods Pro and AirPods Max will support the Find My network, so other people’s devices can report their location generally, and once you get within Bluetooth range, you can play a sound to locate them.

Hopefully, that will happen less often thanks to new separation alerts that, when enabled, will alert you when you leave an Apple device, AirTag, or Find My-compatible item behind.

Private Relay Protects Safari Traffic for iCloud+ Subscribers

Apple has been adding lots of privacy-protecting features over the past few years, but Private Relay goes even further to ensure that even your ISP can’t track where you go on the Web and sell that data to advertisers. Private Relay encrypts your Safari traffic and passes it through two Internet relays. No one—not even Apple—can then use your IP address, location, and browsing activity to create a detailed profile of you. Everyone who pays for extra iCloud storage will transition to the new iCloud+ for the same cost and will get Private Relay for no additional fee.

While we’re talking about iCloud, Apple also says that you’ll be able to get custom domain names for iCloud Mail addresses and invite family members to use the same domain with their iCloud Mail accounts.

Use AirPlay to Send Audio or Video to Your Mac

Many people have discovered how neat it is to use AirPlay to display photos or videos from an iPhone or iPad on a TV attached to an Apple TV. Macs could also broadcast their displays to an Apple TV. But what you couldn’t do is use AirPlay to send audio or video from another Apple device to a Mac. With macOS 12 Monterey, that will become possible, enabling you to use a Mac’s large screen to play a video, share a Keynote presentation, and more.

Apple’s upcoming operating system releases boast many other new features, and we plan to explore more of them once everything ships in a few months. We’ll let you know when it’s time to update!

(Featured image by Apple)

Social Media: At its Worldwide Developer Conference keynote, Apple announced a boatload of new features that we’ll see in macOS 12 Monterey, iOS 15, iPadOS 15, and watchOS 8 later this year. Here are the ten features we think you’ll most like:

Pin Your Chats in Messages for Faster Access

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A new feature of Messages in both iOS 14 and macOS 11 Big Sur is the option to pin up to nine conversations at the top of the conversation list for easy access. No longer do you have to worry about them scrolling out of sight. On an iPhone or iPad, touch and hold a conversation and tap Pin in the menu that appears; on a Mac, Control-click the conversation and choose Pin. (Remove them by repeating the action and choosing Unpin.) Each of your devices can have different conversations pinned. If you are used to scanning the left side of Messages for blue new-message indicators, also be sure to look for those blue dots amongst your pinned icons at the top of the screen. Also, note that on the Mac, it can be a little too easy to see a notification banner about a new message, switch to Messages, and type in the currently selected (but wrong) conversation.

(Featured image by Polina Zimmerman from Pexels)

Two Tricks for Fixing a Mac That’s Restarting Unexpectedly

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Although extremely uncommon, it’s not unheard of for a Mac, particularly an older model, to restart unexpectedly. If it happens once, chalk it up to cosmic rays and move on. But if it happens multiple times, try these two things right off. First, use compressed air to remove dust from cooling vents or the inside of the Mac, if you can open it up. Dust can cause heat buildup, which can in turn cause restarts. Second, try plugging the Mac into a different electric circuit or, ideally, into an uninterruptible power supply (UPS). Dirty power can provoke all sorts of undesirable behavior—including unexpected restarts—and shorten the lifespan of the Mac’s electronic components. Remember, clean air and clean power make for a happy Mac.

(Featured image by Adam Engst)

Looking for More iOS 14 Widgets? Be Sure to Launch Seldom-Used Apps

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Home screen widgets are one of the coolest features of iOS 14. They enable apps to offer quick access to features or at-a-glance previews of changing information, such as the Weather app’s widget providing a quick look at upcoming weather. What you may not realize, however, is that an app’s widgets become available for adding to your Home screen only if you have launched the app since upgrading to iOS 14. (To see the list, press and hold on an empty part of the Home screen and then tap the + button in a top corner.) For instance, if you haven’t traveled since the pandemic started, you might not realize that the Kayak app has a handy price alert widget. Just launch the app once, and you’ll see its widgets the next time you look through the complete widget list.

(Featured image by Omid Armin on Unsplash)

Share Your Apple Card with People in Your Family Sharing Group

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Apple did a good job rethinking some aspects of credit card use with the Apple Card, but one omission was the inability to share it with other family members. With the new Apple Card Family, once everyone has upgraded to iOS 14.6, you can add members of your Family Sharing group to your Apple Card account as either Co-Owners or Participants. Co-Owners can merge their credit lines, manage the account together, and build credit as equals. You can also invite children over 13 and young adults as Participants. For their accounts, you can set spending limits and receive real-time notifications. Participants over 18 can build their own credit, something that can be difficult for young people. To get started, go to the Wallet app on your iPhone, open the Apple Card, tap the ••• button, tap Share My Card, follow any prompts, for the person you want to share with, and select either Co-Owner or Participant.

(Featured image by Apple)

What Is This “App Tracking Transparency” Apple Added to iOS 14.5?

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You’ve likely seen mention of the dispute between Apple and Facebook. It revolves around App Tracking Transparency (ATT), a technology Apple released in iOS 14.5.

The goal of ATT is to give iPhone and iPad users more control over the extent to which app makers can track their data and activities across apps and websites owned by other companies. Before App Tracking Transparency, nothing prevented companies from sucking a vast amount of data about your everyday activities and connecting it to other data to build an insanely detailed picture of who you are and what you do. Apple has written A Day in the Life of Your Data white paper and released the Tracked TV ad to give you a sense of how apps track you. We like to think of app tracking as a fleet of tiny drones constantly hovering over your head, recording your every waking moment for their corporate masters.

Facebook is particularly perturbed by the introduction of App Tracking Transparency because the company makes billions of dollars every year by gleaning as much as it can about you and then selling advertising access to you to companies that want to target people like you. For instance, Facebook knows if you’re a New York City lawyer and divorced mother of two who loves dogs, donates to the Sierra Club, and has Crohn’s disease. Although App Tracking Transparency won’t prevent Facebook from tracking your behavior across its own apps, at least it won’t be able to track you across other companies’ apps and websites.

Once you upgrade to the latest version of iOS and iPadOS, App Tracking Transparency requires that apps ask for permission to track you. However, depending on your current privacy settings, you may never see those requests. In Settings > Privacy > Tracking, if Allow Apps to Request to Track is turned off, you won’t receive any permission requests, and apps won’t be able to track you. Turn that setting on, and you’ll start getting alerts that ask for permission.

Put bluntly, there is absolutely no reason to allow any app to track you. Apple explicitly says that apps may not withhold features from those who opt out of tracking. So if you turn on the Allow Apps to Request to Track setting, tap Ask App Not to Track whenever you’re prompted. If you accidentally tap Allow, you can always go back to Settings > Privacy > Tracking and turn off the switch to rescind permission.

You might want to enable Allow Apps to Request to Track to see which apps were likely violating your privacy before and are still willing to do so even after App Tracking Transparency has exposed their sleazy business practices. Frankly, we’d encourage you to think about whether you want to use apps from such companies—perhaps the best reason to allow the requests is to identify privacy-abusing apps that you’ll then delete.

Early statistics from analytics company Flurry suggest that 94%–96% of users in the United States have opted out of app tracking, either by tapping Ask App Not to Track or by disabling the Allow Apps to Request to Track. We’re surprised the number is so low.

(Featured image by Glen Carrie on Unsplash)

Social Media: New in iOS 14.5 is a privacy-protecting feature called App Tracking Transparency, which forces apps to ask you for permission to track your activities across other apps and websites. Learn more about why you should never allow tracking here:

Privacy Tip: Don’t Post Vaccination Record Cards on Social Media

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So you’ve gotten your COVID-19 vaccination. Congratulations, and thank you for nudging the planet closer to the herd immunity needed for life to return to normal! It’s a good idea to take a photo of your card as a backup before filing it with your other important papers, just in case. (If you lose the original, you may be able to get a new one from the site where you got the vaccine or through your state’s Immunization Information System.) However, we do want to offer a note of caution. Resist the urge to post that photo—or one of you gleefully brandishing your card—on social media. The cards include your name, date of birth, vaccine location, and other personal information that could be used to steal your identity, and any digital miscreant worth their salt is already trawling through your social media feeds for as much personal information as they can find.

(Featured image by Adam Engst)

Learn How to Paste Text So Its Style Matches the Surrounding Text

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When you copy text from a Web page, PDF, or word processing document, macOS usually includes the associated formatting, so the words you paste may end up in 68-point blue italic if that was what the source text looked like. That’s often undesirable. More commonly, you want the text to take on the styling of the text where you’ve pasted it. In most Mac apps, there’s a quick trick to achieve this goal. Look on the Edit menu for the Paste and Match Style command (sometimes called Paste and Match Formatting, Paste Text Only, or Paste without Formatting) to paste the text such that it matches the style of the surrounding words in the destination. Apple’s standard keyboard shortcut for this is Command-Shift-Option-V, though some apps use Command-Shift-V. If you regularly need this capability in an app that lacks native support for it, consider using a clipboard utility app, like Keyboard Maestro, to make your own universal Paste Text Only hotkey.

(Featured image based on an original from Pixabay)

Intuit Has Stopped Updating the QuickBooks Online Mac App; Switch to a Web Browser

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If you’re using QuickBooks Online with the service’s Mac app to manage your business’s accounting, you may have seen a message like the one below announcing that Intuit has stopped updating the QuickBooks Online app. This doesn’t affect your QuickBooks Online account, which you can and should use via a Web browser at qbo.intuit.com now. Even if the QuickBooks Online Mac app continues to work, which it likely will for some time, we recommend that you delete it and switch entirely to a Web browser. It’s not safe to use an unsupported app for financial records because Intuit won’t be fixing any security vulnerabilities going forward.

(Featured image based on an original by RODNAE Productions from Pexels)