Since iOS 12 and macOS 10.14 Mojave, Apple has supported Group FaceTime, which lets you have a video call with up to 32 people. However, as has become painfully obvious in today’s era of non-stop videoconferencing, Group FaceTime has a feature that some find obnoxious: automatic speaking prominence that causes the video tile for the speaker to grow and move around. Happily, Apple finally took the feedback and added options to disable that feature in iOS 13.5, iPadOS 13.5, and macOS 10.15.5 Catalina. In iOS and iPadOS, disable the Speaking option under Automatic Prominence in Settings > FaceTime; on the Mac, look in FaceTime > Preferences.
If you have access to multiple printers, you probably know that you can choose one from the Printer pop-up menu at the top of the Print dialog. But macOS has a feature that should make it so you don’t have to switch printers manually as often. Open System Preferences > Printers & Scanners, and look at the bottom of the Print view. The Default Printer pop-up menu lists all your installed printers, plus an option for Last Printer Used. That last one makes sense if you print a number of documents to the big office Canon, switch to printing images on the Epson photo printer for a while, and then switch back again. But if you primarily print to one printer, choose it from the Default Printer pop-up menu. You can still switch to another printer in the Print dialog anytime you want, but your main printer will always be the default.
This isn’t about periscopes or mouthwash—when it comes to searching, a scope is the area in which a search takes place. When you use the Search field in a Finder window to look for files and folders, you have the choice of two scopes: This Mac or the current folder. You can always switch the scope after starting the search by clicking the other choice near the top of the window, but it’s easier to set the default search scope in Finder > Preferences > Advanced so it’s set right to start. From the “When performing a search” pop-up menu, choose Search This Mac to search across all indexed drives, Search the Current Folder to limit the search to the folder showing when you start the search, or Use the Previous Search Scope. Most of the time, if you have any idea where the item you’re looking for might be, selecting an enclosing folder and then searching within it is the best approach.
Tired of typing your admin account password whenever you try to install software or change security settings on your Mac? A new feature in macOS 10.15 Catalina removes that requirement for Apple Watch owners. In System Preferences > Security & Privacy > General, select the checkbox for “Use your Apple Watch to unlock apps and your Mac.” Then, whenever an app asks for your account credentials, you can instead just double-press the side button on your Apple Watch. Of course, if you forgot to wear it or its battery has died, you can always fall back on entering your password.
(Featured image by Adam Engst)
Need help with something? On occasion, we all need tech support. Speaking as the people who are sometimes on the other end of those requests for help, we have some suggestions on how to get the support you need as quickly as possible.
For instance, think about what we have to do if we receive an email message along the lines of “I keep getting a note that my backups aren’t working.” All we can tell from that message is that something may be wrong with the user’s backups. But without knowing what app they’re using and what the specific error is, we can’t even begin to recommend a solution. We’ll have to go back and forth to figure out what we need to learn to address the problem. By the end of the (possibly lengthy) process, the user and we may be quite frustrated.
So here’s a simple set of steps you can use to get to the heart of a troubleshooting problem whenever you’re communicating with tech support.
- Describe your setup as it relates to the problem. Whenever possible, be specific about what apps you’re using and include screenshots or videos. In our example above, this might involve saying, “I back up with Time Machine to an external hard drive. It has been working fine, but now I’m getting this error.” (Obviously, if you’re talking on the phone, it might not be possible to share a screenshot, but you can read it to the support rep.)
- Next, explain how you’ve tried to resolve the problem so tech support doesn’t automatically tell you to repeat the same actions. (They may anyway, just to confirm that you did everything properly, but it’s still a help.) You might say, “I clicked OK and let Time Machine try again, but I got the error on the next backup too. Then I launched Disk Utility, selected my Time Machine drive, and clicked First Aid.”
- Finally, explain what happened (or failed to happen) when you took the actions in the previous step. For instance, “First Aid also reported an error.”
- At this point, you may need to repeat Step 2 and 3 for each thing you tried, but you’ve given the support person enough for them to start recommending other courses of action. (In this case, we’d have you erase the drive using Disk Utility and see if that eliminated the error. Even if it did, we’d recommend that you get a new backup drive since you don’t want to depend on a potentially flaky drive for important backup data.)
The steps are a little different if you’re trying and failing to figure out how to accomplish some task. Try this script:
- I want to _____. State what you’re trying to achieve, and as before, make sure to say what apps you’re using. For instance, “I’m using Preview to read a PDF, and I want to print it with four pages per sheet of paper to avoid wasting hundreds of pieces of paper.”
- I tried ____. As before, explain what you’ve already attempted, as in: “In Preview’s Print dialog, I tried choosing 4 from the Copies Per Page menu.”
- What happened was _____. Finally, explain what happened after what you tried, and why it was wrong. “That caused me to get four copies of the same page in the preview, rather than four different pages.”
- Again, you may need to repeat Steps 2 and 3 for everything you tried, but in this case, we have all we need to explain that you need to click the Preview menu in the middle of the Print dialog, choose Layout, and then choose 4 from the Pages Per Sheet menu.
One last thing. It’s always important to explain your overall goal, rather than just ask a specific question. In the example above, for instance, saying that your goal was to reduce paper usage was helpful because we could then suggest that you select the Two-Sided checkbox near the top to print on both sides of the paper, cutting your paper usage in half.
So next time you need to contact tech support, make sure to use these tips, and you’ll likely get better support and a faster resolution to your problem.
Social Media: Do you have frustrating interactions with tech support? Follow our advice on how to talk to a support rep to get better support and a faster resolution to your problem.
In a move that completes the transition of the MacBook line from the troubled butterfly keyboard to the Magic Keyboard, Apple has released a new 13-inch MacBook Pro. The company also doubled the amount of storage in each of the standard configurations while keeping prices the same, and it ramped up the specs in the model with four Thunderbolt 3 ports.
Like the MacBook Air that Apple released several months ago, the most notable change in the new 13-inch MacBook Pro is the replacement of the butterfly keyboard with the new scissor-key Magic Keyboard introduced last year in the 16-inch MacBook Pro. So far, that keyboard has been well-regarded. Unlike the MacBook Air, however, the 13-inch MacBook Pro continues to include Apple’s Touch Bar, though now with a physical Escape key and a separate Touch ID sensor.
Apple doubled the onboard storage across all base configurations, so the 13-inch MacBook Pro now starts at 256 GB, and you can choose from configs that include 512 GB, 1 TB, 2 TB, and even a whopping 4 TB.
As in the past, there are two models of the 13-inch MacBook Pro, one with two Thunderbolt 3 ports on the left side and another with four Thunderbolt 3 ports, two on each side. The two-port model receives the Magic Keyboard and additional storage, but is otherwise unchanged from last year’s model. It still features 8th-generation quad-core Intel Core i5 and i7 processors running at 1.4 GHz and 1.7 GHz, respectively (the faster processor is a $300 option), and 8 GB of RAM, upgradeable to 16 GB for $100.
However, Apple beefed up the four-port model with faster 10th-generation processors, either a 2.0 GHz quad-core Core i5 or, for $200 more, a 2.3 GHz quad-core Core i7 that should provide even better performance.
These new processors also feature updated Intel Iris Plus Graphics that Apple claims improve graphics performance by up to 80% and can drive the company’s 6K Pro Display XDR screen.
Finally, the four-port model now starts at 16 GB of RAM (up from 8 GB) for the same price, uses faster memory than before, and can be upgraded to 32 GB of RAM for an additional $400.
The two-port model of the 13-inch MacBook continues to start at $1299, and the price of the four-port model still starts at $1799. Both are available now in silver or space gray.
If you’re looking for a new laptop, which should you choose? With its new processors, more and faster RAM, and improved graphics performance, the four-port model provides a particularly attractive package for the price.
For those who would prefer something less expensive, however, the new MacBook Air may be more compelling than the two-port model of the MacBook Pro—it largely comes down to whether you would prefer the MacBook Pro’s Touch Bar or the MacBook Air’s function keys. Contact us for help choosing the right Mac for your needs!
(Featured image by Apple)
Social Media: In the market for a new laptop? Apple has introduced new 13-inch MacBook Pro models with better keyboards and more storage, plus faster processors and RAM. Check out the news at:
If you’re plugging your iPhone in regularly but getting low-battery warnings when you shouldn’t, consider the possibility that something is preventing your iPhone from charging successfully while plugged in. If there’s no lightning bolt badge on the battery icon when the iPhone is plugged in, that’s a sure sign that no power is reaching the device. Another hint that failures could be happening intermittently would be a lack of charging in the Last Charge Level graph in Settings > Battery when you know the iPhone was plugged in. Luckily, the solution is often easy. Take a wooden (not metal) toothpick and gently poke around inside the iPhone’s Lightning port for pocket fuzz. You’d be amazed how much crud can end up in there. If cleaning doesn’t solve the problem and you use only a single Lightning cable to charge, try another one.
(Featured image by Adam Engst)
When you’re in the Finder, choosing File > New Finder Window does, as you’d expect, open a new Finder window. But what folder appears in that window? By default, new Finder windows open to Recents, which is a built-in smart folder showing recently opened documents. If you’d prefer to see items in a fixed location on your drive, go to Finder > Preferences > General and choose any location from the New Finder Windows Show pop-up menu. We’re partial to Desktop or Documents, but you can choose whatever folder makes sense with your workflow.
When you’re writing a blog post or email newsletter, you’ll eventually hit the question of how to capitalize words in a title. There is no one right way, but just as with poor spelling and grammar, randomly capitalized titles can reduce reader trust in your knowledge, competence, and expertise. The trick is to pick a capitalization form and style guide to follow. There are two capitalization forms: title case (where important words are capitalized) and sentence case (which is capitalized like a normal sentence). Then there are a handful of major style guides, including the Associated Press Stylebook, The Chicago Manual of Style, and The New York Times Manual of Style and Usage. It’s never a bad idea to pick one and learn its rules, but for a quick shortcut, turn to the Capitalize My Title Web site. Click a style guide tab at the top, select a capitalization form, and paste or type your title. The site automatically applies the appropriate rules to your title. Press Return to copy it to the clipboard for pasting into your document.
(Featured image by Adam Engst)
Sharing your location works well when you’re out with friends or family and want everyone to be able to see where everyone else is. It’s easy to enable in various spots in iOS 13—in Messages, in Contacts, in the Find My app, and so on. You can share your location for an hour, until the end of the day, or indefinitely, but beware of this final option. If you’re with a group for a weeklong trip, for instance, sharing indefinitely makes sense, but it’s easy to forget to turn it off, at which point those people can see where you are at all times. We recommend that you periodically audit the list of people with whom you’ve shared your location. To do so in iOS 13, open the Find My app, tap the People button in the bottom toolbar, and look through the list. For anyone you want to delete, swipe left on their name and tap the trash button.
(Featured image by Adam Engst)