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Upgrade Past macOS 10.15 Catalina to Keep Getting Microsoft Office Updates

We aren’t quite ready to recommend that everyone upgrade to macOS 13 Ventura, but if you use Microsoft Office with macOS 10.15 Catalina, you should start planning for an upgrade. Microsoft has announced that current versions of its productivity suite—Office for Mac 2019, Office for Mac 2021, and Microsoft 365—will receive updates only if your Mac is running macOS 11 Big Sur, macOS 12 Monterey, or macOS 13 Ventura. If you keep using Catalina, your Office apps will continue to work, but they won’t receive enhancements, bug fixes, or security updates past October’s 16.66 updates. Contact us if you have questions about appropriate upgrade paths.

(Featured image based on an original by iStock.com/jewhyte)

AutoFill in Safari Not Working? Set “My Card” in Contacts

We heard from a client that AutoFill in Safari suddenly stopped entering her name and address in Web forms when she chose Edit > AutoFill Form or pressed Command-Shift-A, forcing her to enter her contact information manually, like an animal. (And yes, the “Using information from my contacts” checkbox was selected in Safari’s AutoFill preferences.) Although we have no idea what caused the problem, the solution turned out to be simple. She went into Contacts, found her personal contact card, and chose Card > Make This My Card. Give this a try if you’re having trouble with AutoFill or haven’t yet started using it in Safari.

(Featured image by Adam Engst)

You Can Now Use Siri to Reboot Your iPhone or iPad

Although iOS and iPadOS are extremely stable, there are times when rebooting your iPhone or iPad can eliminate odd or problematic behavior, and there’s no harm in trying it. In the past, you’ve had to remember which buttons to press or select Settings > General > Shut Down and then press a button to turn the device back on. In iOS 16 and iPadOS 16, however, Siri has learned a new trick: how to reboot iPhones and iPads. Invoke Siri by holding the side button or Home button, and then say, “Reboot” or “Restart this device.” (Using “Hey Siri” can result in unexpected results, and saying “Restart” on its own tends to cause Music to start playing the last song.) Tap Restart, and your device reboots. If only this worked for the Apple Watch and HomePod too!

(Featured image by iStock.com/Wachiwit)

Photos Library Showing Blank Thumbnails or Having Other Issues? Try This Trick to Repair It

The Photos app is usually a solid performer, but it does rely on a database behind the scenes, and corruption is a possibility. If you find that your Photos library is showing blank thumbnails or otherwise acting oddly, see if the Photos Repair Library tool can fix it. First, if Photos is open, quit it. Then launch Photos again while holding down the Command and Option keys at the same time. In the window that appears, click Repair. The tool might ask for your account password, and depending on the size of your library, the repair could take some time, so don’t interrupt it. If that doesn’t fix the problem, contact us—if all else fails, we can help you recover your original photos from within the Photos Library file.

(Featured image by iStock.com/fizkes)

Most Pantone Color Books for Adobe Creative Cloud to Require Pantone Connect License

Adobe says that Pantone Color Books will be phased out of Adobe Creative Cloud apps, starting with updates to Illustrator, InDesign, and Photoshop released after August 16, 2022. After November 2022, only three Pantone Color Books will remain: Pantone + CMYK Coated, Pantone + CMYK Uncoated, and Pantone + Metallics Coated. To access all other Pantone Color Libraries, Creative Cloud users will need to purchase a Pantone Connect license and access the libraries through the Pantone Connect plug-in. Pantone Connect costs $59.99 per year or $7.99 per month. For the most part, existing files should continue to work as before, although Adobe offers details of how files in Illustrator, InDesign, and Photoshop may be affected.

(Featured image based on an original by iStock.com/Kanizphoto)

Remove Old-Style Today View Widgets from Your iPhone

In iOS 14, Apple overhauled widgets, allowing you to add them to your Home screen in addition to the Today View accessible by swiping right on the Home screen. App developers responded with a slew of new widgets, but old-style widgets that are limited to Today View remain available. If you no longer want these older widgets cluttering the bottom of your Today View, here’s how to remove them. Swipe right on the Home screen to enter Today View. At the bottom of Today View, tap the Edit button, and at the bottom of the collection of old-style widgets (new-style widgets wiggle), tap Customize. In the Add Widgets screen, tap the red button next to each widget you want to delete and confirm by tapping Remove.

(Featured image by Adam Engst)

Not Getting Full 5G When You Should? Try a New SIM Card

If you’ve been moving your SIM card from phone to phone over the years, you might inadvertently be preventing your current phone from taking full advantage of 5G connectivity. Cellular carriers aren’t always forthcoming about what will and will not work, but at least in the US, AT&T, T-Mobile, and Verizon all make noises about how you need a 5G-capable SIM card to use the latest and greatest 5G technologies. The solution is simple: stop by a carrier’s store or contact them to ask for a new SIM. It should be free and will take just a minute to install once the carrier support people have configured it to your phone number. Precisely where the SIM card slot is on your iPhone varies a bit by model; Apple provides full instructions.

(Featured image by iStock.com/Kuzmik_A)

How to Recover from Overzealous Auto-Correct Curly Quotes

Most of the time, it’s appropriate when an auto-correct feature turns single and double hash marks into single and double curly quotes. However, there are times when the curly quotes are awkward for some reason or actively wrong. For instance, hash marks indicate feet and inches, as in 5′ 6″. You could attempt to disable the auto-correct feature or copy and paste a hash mark from some other place, but the simple fix is to type the hash mark, watch auto-correct change it, and immediately press Command-Z to revert to the hash mark. We can’t guarantee this will work in all situations, but it’s generally effective.

(Featured image by iStock.com/nicoletaionescu)

Use the iPhone Camera’s Zoom to Avoid Glare, Reflections, and Shadow

We increasingly need to take photos of documents—vaccination cards, driver licenses, passports, etc.—to submit for online verification. That’s often easier said than done, especially when taking a photo at night under lights that obscure the text with glare and shadows. Similarly, when photographing a screen to document a problem for tech support, it’s often difficult to capture it without a problematic reflection. For a possible solution, back up from the thing you’re photographing and use your iPhone’s zoom feature to enlarge the document or screen. The extra distance often lets you adjust the angle and positioning to prevent glare, shadows, and reflection.

(Featured image by Adam Engst)

The Best Characters to Use When Naming Files and Folders

Back in the early 1980s, DOS filenames couldn’t be more than 8 characters long with a period and a 3-character extension. That was limiting, so when Apple developed the Mac operating system in 1984, it allowed longer names and eliminated the need for an extension, although Mac OS X’s Unix roots meant a return of the filename extension in 2001. Since then, filename restrictions have loosened to the point where it’s easy to think that they no longer exist.

If only that were true! In some ways, the situation has become even cloudier, thanks to additional limitations from file-sharing services like Dropbox, OneDrive, and Box. (Google Drive’s native Web interface reportedly has no naming limitations, but files whose names contain Windows or macOS forbidden characters may not sync via Google Drive’s desktop software.) Plus, people tend to move files between operating systems more than ever before—if you’re sending a file from your Mac to a Windows user through Dropbox, you need to make sure that all three can deal with the filename.

At least length isn’t something that you generally have to think about these days, since both macOS and Windows—and the cloud services—accept filenames up to 255 characters in length. Technically speaking, Windows limits directory paths (the enclosing folder names along with the filename) to 255 characters, but even still, that shouldn’t be difficult to avoid.

What could go wrong if you run afoul of a naming restriction? macOS and Windows may simply not let you type the character—for example, you can’t put a colon in a Mac filename. Putting a period at the start of a Mac or Unix filename will hide the file. Cloud sharing services might rename the file, or you might encounter syncing issues where files don’t appear where they should. Certain characters can also cause trouble when files are used at the command line.

Here are the characters to avoid and the operating systems and services that prohibit them:

  • : (colon): macOS, Windows, Dropbox, OneDrive, Box
  • . (period): macOS (at the start of a name), Dropbox
  • / (forward slash): macOS, Windows, Dropbox, OneDrive, Box
  • (backslash): Windows, Dropbox, OneDrive, Box
  • < (less than): Windows, Dropbox, OneDrive, Box
  • > (greater than): Windows, Dropbox, OneDrive, Box
  • ” (double quote): Windows, Dropbox, OneDrive, Box
  • | (vertical bar or pipe): Windows, Dropbox, OneDrive, Box
  • ? (question mark): Windows, Dropbox, OneDrive, Box
  • * (asterisk): Windows, Dropbox, OneDrive, Box
  • ^ (caret): Windows (using FAT-formatted drives)

In addition, avoid using special characters like the © (copyright) symbol or emoji 🤷🏽‍♂️  in filenames. They might work locally, but all bets are off if you share the files in any way.

A few other recommendations:

  • Avoid unusual punctuation; in particular, note that OneDrive renames filenames containing:
    • , (comma) to ^J
    • # (number sign) to ^N
    • & (ampersand) to ^O
    • ~ (tilde) to ^F
  • Never start or end file or folder names with a space, and avoid spaces in filenames that will be uploaded to a Web or SFTP server.
  • Avoid putting more than one period in a filename, and don’t put a period after a filename extension.
  • Never assume that names are case sensitive—always make sure that similarly named items differ by more than just case.

If all that seems like a lot to keep in mind, here’s the simple rule that will ensure your filenames will work everywhere:

Name files only with uppercase (A-Z) and lowercase (a-z) letters, digits (0-9), and the hyphen (-) and underscore (_), plus a single period (.) and extension.

(Featured image by iStock.com/cosmin4000 and smartstock)


Social Media: You might think that you can name a file or folder any way you want, but macOS and Windows have restrictions on which characters you can use, and the prevalence of cloud sharing services makes it all the more important to avoid prohibited characters.