Posts

Two Ways to Convince a Wedged iPhone to Connect to the Internet Again

/in /by

Every now and then, we’ve seen iPhones stop being able to access the Internet, either via Wi-Fi or a cellular data connection. Assuming that the Internet connection is working for other devices, there are two easy ways to reset your iPhone’s connection and get it working again. First, enable Airplane mode to shut off the iPhone’s radios—bring up Control Center and tap the Airplane mode button. After a few seconds, tap the button again to turn it off. Second, if toggling Airplane mode doesn’t work, power down the iPhone by pressing and holding the top or side button (iPhone 8 or earlier) or both the side button and a volume button (iPhone X or later) until the slider appears (or go to Settings > General > Shut Down). Drag the slider to turn off the iPhone. Once the phone is powered down, hold the side (or top) button again until the Apple logo appears. In just a moment, your phone will be back on, and you should be able to access the Internet normally.

Don’t Use Rules in Apple’s Mail to Send “Out of Office” Replies

/in /by

It’s helpful to unplug occasionally and ignore email while on vacation or otherwise away from your work routine. And it’s a good idea to set up a vacation auto-responder to tell correspondents what to do in your absence. It might be tempting to create such an auto-reply with a rule in Mail on the Mac, but resist the temptation! It’s way too easy to end up sending replies to every message from a mailing list or to addresses that will themselves reply back, causing a mail loop where each message generates another reply, ad infinitum. Instead, always set up such auto-responders in the server settings for your email provider, which are better about avoiding mail loops. Here are instructions for Gmail, iCloud, Outlook.com, Spectrum, Xfinity/Comcast, and Yahoo. If you use a different email provider, the instructions will likely be similar; check with your provider for details.

Three Ways to Tell If You Should Get a New iPhone Battery before 2019

/in /by

Are you happy with your iPhone’s battery life? If your iPhone regularly ends up in Low Power Mode or doesn’t always make it to the end of the day without extra juice, read on to learn how to determine when it’s time for a new battery.

It may be important to get to this soon because people with an iPhone 6, SE, 6s, 7, 8, or X can likely get Apple to replace the battery for just $29 through December 31st, 2018—the price will go up in 2019. (The cost is $79 for even older iPhones; non-Apple repair shops may be less expensive, but it’s generally better to stick with Apple’s parts and service providers.) That $29 price is thanks to a discount program Apple instituted in January 2018 as an apology for silently reducing the performance of the iPhone 6 and later in an effort to prevent them from shutting down due to weak batteries. See Apple’s A Message to Our Customers about iPhone Batteries and Performance for details.

Here are the top three signs that you need a new battery right away.

1. Your iPhone Is Bulging

This one is obvious and possibly dangerous. If the lithium-ion battery in your iPhone is defective or damaged, it can swell due to outgassing or other chemical reactions. In the worst case, a swollen battery can catch fire or explode—it’s why airlines are concerned about batteries in luggage.

If you notice your iPhone is swelling, you need to deal with it immediately. Power it off and place it in a fireproof container. Then take it to a repair professional or an Apple store right away, or call us for advice on how best to proceed.

2. Your Older iPhone Has Lousy Battery Life or Shuts Down Unexpectedly

Generally speaking, iPhone batteries last a few years without losing too much capacity. However, if your iPhone’s battery drains well before the end of the day, or if it shuts off unexpectedly, that’s a sign that you may need to replace the battery.

Before you do that, go to Settings > Battery and look at battery usage by app, which shows which apps have consumed the most power for the last 24 hours or the last 10 days. Tap Show Activity to see how many minutes the app was in use.

If anything near the top of that list seems odd—it’s not an app you use much or its background activity is excessive—consider force-quitting the app. (Open the app switcher by double-pressing the Home button on a Touch ID iPhone or swiping up and slightly right on a Face ID iPhone, then swipe up on the app’s thumbnail.) You might also disable that app’s switch in Settings > General > Background App Refresh.

But if your iPhone is more than a few years old, it’s probably time for a new battery. Batteries are consumable items, and Apple designs the iPhone to retain up to 80% of its original capacity after 500 complete charge cycles (from 0% to 100%, even if that comes over the course of several charging sessions). Don’t suffer with a weak battery—just get it replaced.

3. An iPhone 6 or Later Feels Sluggish

Starting with iOS 10.2.1, Apple changed things so the iPhone 6 and later would reduce performance to avoid peak power demands that could overwhelm an older battery and cause the iPhone to shut down unexpectedly. Not shutting down is good, but reducing performance is bad.

So if you have an iPhone 6 or later that feels poky, it may be iOS throttling performance to work around a weak battery. With iOS 11.3 or later on these iPhone models, you can go to Settings > Battery > Battery Health to learn more about your battery. iOS displays your maximum battery capacity and, under Peak Performance Capability, tells you if it has enabled performance management to avoid shutdowns. That’s a hint you need a new battery, and we’d be concerned about any maximum capacity under 90%.

iOS lets you disable performance management to avoid the throttling, but it’s nuts to do that and risk unexpected shutdowns. Just replace the battery and your performance will return to normal.

Apple will replace an iPhone battery for free under warranty only if its maximum capacity is under 80% and it has had fewer than 500 charge cycles. However, as previously noted, the company will replace an out-of-warranty battery in the iPhone 6 and later for $29 (plus $6.95 if shipping is required) through the end of 2018, so it’s worth taking advantage of the deal this month. In 2019, the price will go up to $49 for most iPhones and $69 for the iPhone X.

So hey, don’t suffer with an iPhone that’s working poorly due to the battery!

Social Media: If you have any battery issues with an iPhone 6 or later, you can still get a $29 battery replacement from Apple through the end of December. Don’t suffer with a weak battery—learn more at:

Here’s How Apple Changed Sending a Photo in Messages in iOS 12

/in /by

Before iOS 12, you’d tap the camera button in a Messages chat in order to share either a brand-new photo or a photo that had already been taken. In iOS 12, Apple changed things so tapping the camera button only lets you take a fresh photo. To find and send a photo that’s already in Photos, use the Photos mini-app in Messages. If necessary, tap the Apps button to the left of the message field to show the Messages apps, and then tap the Photos button to see a list of recent photos. Tap one or more to add them to the message, and you’re ready to send!

Here’s How to Load the Desktop Version of a Web Site on an iPhone or iPad

/in , /by

Some Web sites have separate desktop and mobile versions, each theoretically providing the best browsing experience for its platform. Unfortunately, mobile Web sites sometimes leave out necessary features or hide content. That’s especially annoying if you’re browsing on an iPad, where the desktop site would work fine. If you run across such a site while browsing in Safari on the iPhone or iPad, you can ask for its desktop version. Press and hold the Reload button at the right side of the address bar, and then tap Request Desktop Site. If the site allows such a request, as do Wikipedia and the New York Times, the desktop version loads (to read the small text, you may need to pinch out to zoom the page).

The post Here’s How to Load the Desktop Version of a Web Site on an iPhone or iPad appeared first on TidBITS Content Network.

What OS Version Are You Running? Here’s How to Find Out.

/in , /by

In Troubleshooting 101, one of the first questions is always, “What version of the operating system are you running?” There’s a big difference between Mac OS X 10.6 Snow Leopard and macOS 10.13 High Sierra, and the solution to any particular problem will likely revolve around knowing what operating system is in play.

The same is true of Apple’s other operating systems: iOS, watchOS, and tvOS. And, although they aren’t quite in the same category, Apple’s AirPods and HomePod both have system software that can be updated as well.

For the next time you’re experiencing a problem, here’s how to find the version of each of Apple’s operating systems.

macOS

On the Mac, click the Apple menu in the upper-left corner of the screen and choose About This Mac. A window opens, displaying the name (macOS High Sierra shown here) and version (10.13.4) of the running version of macOS.

Every now and then, it can be important to learn the build number too—it’s one step more specific than the version number. A new Mac may have a different build number of the same version of macOS, for instance, or Apple may push out a silent security update that changes the build number. To find the build number, simply click the version number—the six-character build number (17E202) appears in parentheses, as above.

iOS

On an iPhone, iPad, or iPod touch, you find the version number in Settings > General > About. Scan down the screen until you see the Version line, which tells you both the version of iOS and the build number.

watchOS

There are two ways to find the version of watchOS running on an Apple Watch:

  • On the watch, open the Settings app, scroll down to and tap General, tap About, and then scroll down until you see Version.
  • On your iPhone, open the Watch app and make sure My Watch is selected in the bottom button bar. Then go to General > About to see a screen that displays much the same information as the Settings app on the watch, including the version number.

tvOS

By now, you can probably guess that on an Apple TV you go to Settings > General > About to find the tvOS version. Apple is nicely consistent in this regard. That said, only the fourth-generation Apple TV and Apple TV 4K run tvOS. The obsolete second- and third-generation Apple TVs are instead based on a stripped-down version of iOS, and the first-generation Apple TV is an entirely different beast yet, with its large white case and internal hard drive.

AirPods

You’re unlikely to need to check the version of your AirPods, but if it ever comes up, make sure the AirPods are either connected to their host iOS device or in their case with the top open. Then, on the host iOS device, go to Settings > General > About > AirPods and look for the Firmware Version line.

HomePod

Although the HomePod shipped only recently, Apple has promised software updates that will allow two HomePods in a room to provide true stereo sound and support multi-room audio if you’ve sprinkled HomePods around your house. To check the version of the HomePod software, open Apple’s Home app, make sure Home is selected in the bottom toolbar, and then press and hold on the HomePod’s tile until it opens. Then tap the Details button in the lower right and scroll down until you see the Version line.

Social Media: Quick! Can you find the current operating system version for all your Apple devices? Learn how to carry out this essential troubleshooting task—it’s easy!

Teach Siri How to Pronounce Names Properly

/in , /by

Siri is supposed to be a competent voice assistant, but sometimes Siri can’t even pronounce your own name correctly! Luckily, it’s easy to fix Siri’s pronunciation for any name. Just say to Siri, “Learn how to pronounce Jill Kresock.” (Siri defaults to “krehsock” rather than the correct “kreesock” in this case.) Siri first asks you to say the person’s first name and then presents a list of options for the best pronunciation. Tap the play button next to each option to hear it, and tap Select for the one you like best. If none are good, tap Tell Siri Again and say the name again, perhaps changing your enunciation slightly. Once you’ve set up the first name, Siri will ask you to say the person’s last name, after which you can pick the best pronunciation for the last name.

Enable Theater Mode to Prevent Your Apple Watch from Lighting Up at a Show

/in /by

Attend any live theater presentation, and someone will ask the audience to silence their cell phones. But what about your Apple Watch? You don’t want it lighting up or making noise during the show either. To ensure that doesn’t happen, swipe up on the face to display Control Center, and then tap the theater masks icon to enable Theater mode (you may have to scroll down to see it). That automatically turns on Silent mode and prevents the screen from lighting up unless you tap it, press a button, or on the Apple Watch Series 2 or 3, turn the Digital Crown. To leave Theater mode after the performance, tap the masks icon in Control Center again.

Fix a Frozen Finder with This Quick Tip

/in , /by

Finder freezes. They shouldn’t happen at all, and they don’t happen often, but it’s not unheard of for your Mac’s Finder to freeze, freak out, or otherwise stop responding properly. To bring it back to life, hold down the Option key, click and hold the Finder icon in the Dock, and choose Relaunch. (If the “click and hold” action feels odd, you can instead hold down Control and Option, and then just click.) In theory, you should be able to keep working normally after the Finder relaunches, but we recommend restarting your Mac afterward just to be safe.

Solving the Mystery of Missing Messages Notifications

/in , /by

A client got in touch recently with a maddening problem. When he received texts on his iPhone, Messages displayed notifications for messages from everyone…except his wife! Needless to say, this was a problem. Since notifications appeared correctly for other people, it wasn’t related to overall settings. It turned out that he—or someone else, or iOS gremlins—had inadvertently enabled the Hide Alerts switch for the Messages conversation with his wife. To fix it, all he had to do was display the conversation in Messages, tap the i button at the upper right, and disable Hide Alerts. (In the Mac version of Messages, click the Details button and look for the Do Not Disturb checkbox.) It’s a good feature designed to let you mute a chatty group conversation, but it can cause stress if applied to the wrong conversation accidentally.