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How to Avoid Head-Tracked Spatial Audio for FaceTime Audio Calls

If you listen to a FaceTime Audio call using AirPods and hear the other person’s voice moving annoyingly from side to side as you turn your head, the problem is likely head-tracked spatial audio. In general, spatial audio attempts to make sounds seem to come from all around you, and its dynamic head-tracking option adjusts the audio for each ear to simulate how the sound would change as your head moves. Dynamic head tracking may be desirable for music or movies, but with a FaceTime Audio call, having the other person flip back and forth between your ears can be highly disconcerting. To stop this behavior on an iPhone or iPad, open Control Center, touch and hold the volume control, and tap either Off or Fixed instead of Head Tracked. Spatial audio isn’t an option on Mac FaceTime calls.

(Featured image by iStock.com/1550539)


Social Media: If you’ve ever experienced a weird situation where sound on a FaceTime Audio call moves back and forth between your AirPods, it’s because of spatial audio’s dynamic head tracking. Learn how to turn it off.

Annoyed by Inline Predictive Text Suggestions? Here’s How to Turn Them Off

In a slight nod to the hype surrounding generative AI, Apple added inline text prediction capabilities to the iPhone, iPad, and Mac. They can be helpful, particularly on the iPhone and iPad, where it’s often much easier to tap the Space bar than to finish typing a word or sentence. But that’s less true on the Mac, where a fast typist can be slowed down or derailed by the suggestions, and some people dislike having an AI finish their thoughts. The feature is easily turned off. On the iPhone and iPad running at least iOS/iPadOS 17.2, go to Settings > General > Keyboard and switch off Show Predictions Inline. (Leave Predictive Text on to continue to get suggestions above the keyboard.) On the Mac running macOS 14.2 Sonoma or later, open System Settings > Keyboard, click Edit under the Text Input header, turn off “Show inline predictive text,” and click Done.

(Featured image based on an original by iStock.com/Armastas)


Social Media: If you’re not a fan of the new inline text predictions on your iPhone, iPad, or Mac, you can easily turn them off and get back to typing only the words you want to appear.

If Mail Fails to Send, Try, Try Again (Instead of Changing Servers)

Sometimes, something goes wrong, causing Mail on the Mac to have trouble sending a message. When it does, you may see an error like the one below, encouraging you with a default button to try another configured server. Don’t do it! Always click Try Later. If that still doesn’t work, contact your favorite tech support professional to troubleshoot the problem with the SMTP server associated with the account from which you’re sending. Attempting to send through another SMTP server is a recipe for trouble because various anti-spam checks may fail, causing your message to be filtered as spam or bounced back to you. Worse, if you select a different server and click Try With Selected Server, Mail remembers that choice going forward, so you will have to reset it manually later.

(Featured image by iStock.com/Marut Khobtakhob)


Social Media: If Mail on your Mac throws an error about being unable to send a message, always have it try again later rather than switching to a different server. Otherwise, your messages may look like spam and be blocked.

Keep a USB Keyboard and Mouse for Troubleshooting

Steve Jobs famously railed against cable clutter, and it’s now easy to use a desktop Mac with a wireless keyboard and mouse, either from Apple or another manufacturer. That’s fine for regular usage, but Bluetooth keyboards and mice aren’t always sufficient. Batteries wear out, pairing can fail, and wireless interference can cause lags or spurious inputs. Plus, if you need to boot into macOS Recovery, wireless input devices may not work. We recommend keeping an extra USB keyboard and mouse—preferably from Apple, but any brand will work—to use in case you have problems with your wireless versions. If you don’t have a keyboard and mouse left over from an old Mac, a friend or family member may be happy to give you theirs, or you can probably find them for next to nothing at a local reuse store.

(Images by iStock.com/Jeffrey Glas and RafalStachura)


Social Media: The minimalist approach with a wireless keyboard and mouse is good most of the time, but if things go wrong, it can be handy to have a wired USB keyboard and mouse available for troubleshooting.

Mac Keyboard Shortcuts Performing Unexpected Actions? Check These Settings

Keyboard shortcuts are a productivity win, but they can cause confusion if something unexpected happens when you inadvertently press some system-wide key combination. For instance, you might be taken aback if you accidentally press Control-Option-Command-8 and all the colors on your Mac screen suddenly invert. Although Apple has pages listing shortcuts and the KeyCue utility can list them all for any app, a good way to see—and manage—what’s active on any Mac is to open System Settings > Keyboard > Keyboard Shortcuts (look in the same place in System Preferences in macOS 12 Monterey and earlier) and scan the categories. Disable shortcuts you’ll never use by deselecting their checkboxes, and redefine others so you’ll remember them.

(Featured image by iStock.com/spaxiax)


Social Media: Do strange things sometimes happen on your Mac when you inadvertently press certain key combinations? Take a trip through the macOS keyboard shortcuts and turn off those you’ll never use intentionally.

Keep Your Apple Devices Cool in the Summer Heat

June 2023 was the hottest month on record for the planet, at least until July 2023. Among the many ill effects of such heat are what it does to iPhones, iPads, Macs, Apple Watches, and other digital devices. Excessive heat shortens the overall lifespan of lithium-ion batteries and increases the likelihood of both transient errors and hardware failures—iPhones warn you when they’re getting too hot because of these issues. Apple recommends using nearly all its devices in conditions no hotter than 95ºF/35ºC and storing them in locations that don’t exceed 113ºF/45ºC. (The exception is the adventurous Apple Watch Ultra, which can be worn in temperatures up to 130ºF/55ºC.) The most common place to avoid is a car parked in the sunshine on a hot day, which can easily exceed 130ºF within an hour and rise from there. So don’t leave your iPhone in the car during an afternoon at the beach!

(Featured image by iStock.com/Jorge Garcia Argazkiak)


Social Media: As many parts of the world struggle with record heat waves, remember that excessive heat—operating temperatures over 95ºF/35ºC—is harmful to portable electronic devices like the iPhone, iPad, and Apple Watch. Keep your digital friends cool!

Clean Up Your Mac’s Desktop with Sort Options

When we help someone with their Mac for the first time, we often notice that their desktop is a disaster. Icons are scattered willy-nilly and often piled on top of one another, making it hard to locate anything. For most people, the solution is easy—sort the contents of the desktop. In the Finder, choose View > Show View Options. We recommend choosing Date Modified from the Sort By pop-up menu to put your most recently used files in the upper-right, but other criteria might work better for you. If you have so many icons that they overlap, try reducing the icon size or grid spacing. You could also choose Date Modified from the Stack By pop-up menu to collect icons into stacks by date.

(Featured image by iStock.com/Liudmila Chernetska)


Social Media: We can’t help with a messy office desk, but if your Mac’s desktop is a confusing mess of randomly placed icons, using the Finder’s sort options will make it nice and orderly.

Apple Is Shutting Down My Photo Stream—Switch to iCloud Photos

Apple has quietly announced that it is shutting down the My Photo Stream service, the company’s first iCloud-based effort at helping users sync photos between devices. My Photo Stream had numerous limitations but was free and didn’t count against iCloud storage quotas. If you’re still using My Photo Stream, note that photos will stop uploading as of June 26, and all My Photo Stream photos will be removed from iCloud on July 26; they’ll remain on your individual devices. Apple is encouraging all remaining My Photo Stream users to switch to iCloud Photos, which is more capable in every way but might require you to pay for additional iCloud+ storage to hold your photo library. Those who don’t want their photos in the cloud might check out Mylio Photos+. Contact us if you need assistance migrating to iCloud Photos or ensuring all your various photos are backed up securely.

(Featured image by iStock.com/mpiokpee)


Social Media: Still using My Photo Stream to sync photos between your Apple devices? Apple is shutting down the service in late June, and the path of least resistance is to switch to iCloud Photos, though that might require an iCloud+ subscription.

How to Turn Mail’s Rich Website Previews into Plain Links

Sometimes apps can be too helpful. Apple’s Mail on the Mac likes to turn pasted URLs into graphically rich previews, and sometimes that’s OK. But other times, the preview is confusing or takes up too much space. Or you may want to send a plain link so the recipient can see its text. There are three ways to avoid rich link previews:

  • Before pasting a URL into your message, type a space or any other text. Mail converts URLs to rich previews only when they’re on a line by themselves.
  • Hover over the preview, click the down-pointing arrow that appears, and choose Convert to Plain Link from the pop-up menu.
  • In Mail > Settings > Composing, change the Message Format pop-up menu to Plain Text. Although this eliminates rich link previews, it also prevents you from including formatting and images.

(Featured image by Adam Engst)


Social Media: Annoyed by how Apple’s Mail on the Mac turns pasted URLs into rich link previews? We offer three ways to avoid them.

How Often Should Macs Be Replaced?

It’s a question as old as the personal computer. When should you replace your current Mac with a new model that’s faster and more capable? If money were no object, the answer would be easy—whenever you feel like it. For the rest of us, and particularly for organizations with multiple Macs and limited budgets, the question is harder to answer. But answer it we must because most of us can’t do our jobs without a Mac.

Let’s first look at some of the things that might encourage you to upgrade:

  • Performance and resale value: Many companies and large organizations swap out their Macs every 3 to 5 years. That’s considered the sweet spot where performance starts to decline, but resale value remains relatively high. Plus, Macs of that age start to have more problems that may require repair, resulting in lost productivity due to downtime.
  • Hardware limitations: At some point, you might feel your Mac is too slow—you’re seeing the spinning beachball frequently, or tasks are taking too long to complete. Another common concern crops up when you frequently have to shuffle files around to deal with low disk space on the startup drive. Or perhaps the battery life of a Mac laptop isn’t always sufficient for your needs—losing hours of productivity while on an airplane without seat power can be problematic.
  • macOS support: Although there’s no requirement that you run the latest version of macOS, being unable to upgrade is a hint that your Mac is getting older. Apple provides security updates for the two versions of macOS before the current one, so if your Mac can’t stay within that update circle, it will become more vulnerable to security exploits.
  • Physical damage: Macs are fairly durable, which often keeps them running even when the screen is cracked, a key sticks sometimes, or the case has been dented. The more damage your Mac has, the more likely it is that something else will go wrong, potentially at an inconvenient time.
  • General flakiness: It’s hard to quantify this, but an older Mac might start to feel slow, crash more often, or act weirdly. Sometimes those problems can be resolved by reinstalling macOS and apps from scratch, but that’s a lot of work and far from guaranteed.
  • Repair support: Apple guarantees that it will provide parts and service for all products within 5 years of when Apple last distributed them for sale. After that, Apple considers the products “vintage” for the next 2 years and will repair them subject to parts availability. Apple considers products pulled from the market more than 7 years before to be “obsolete” and won’t repair them apart from Mac laptops that are eligible for an additional battery-only repair period.
  • Shiny new Mac: Sometimes, it’s easy to delay a new Mac purchase because none of the Macs seem quite right. At other times, however, the exact Mac you want will be released just when you need it, making for an easy decision.

With those variables in mind, let us offer recommendations for different audiences:

  • Large-fleet organizations: It’s probably not worth the time to consider the needs of every employee in the context of what Mac they have. Instead, create a policy for replacing Macs on a 3- to-5-year schedule you can build into your annual budget. When it’s time to replace a particular Mac, swap it out for a comparable new model and send the old one to a resale organization.
  • Small-fleet organizations: For companies and nonprofits with a smaller number of Macs and a smaller budget, stick with the same 3- to 5-year schedule, but instead of automatically replacing each Mac as its number comes up, use it as an opportunity to evaluate the user’s needs and then either replace the Mac or set the next evaluation date. You may end up replacing Macs slightly less often, perhaps every 4 to 6 years. It’s also more likely that old Macs will be handed down rather than resold.
  • Creatives and freelancers: If you live and die by the work you can accomplish on your Mac, pay regular attention to whether your Mac is meeting your needs. You’ll probably start to notice issues in 3 to 5 years, and as soon as you do, start watching Apple’s releases to see what new Mac might be the best replacement. Also, consider saving a small amount per month with the idea that you’ll have enough to buy your new Mac about the time the old one noticeably starts to cut into your productivity.
  • Home users: As long as the Mac meets your needs and can run a version of macOS that’s receiving security updates, there’s no harm in continuing to use it for 8 years or more. However, if it starts to need hardware repairs and repeated consultant visits, that’s an indication that you should spend the money on a new Mac instead. Once it can no longer run a supported version of macOS, it’s time for a replacement.
  • Fixed budgets: We get it—sometimes there’s no money for a new Mac. Assuming you can accomplish what you need to do and avoid sketchy parts of the Internet, go ahead and run your current Mac into the ground. It could last 10 years or more. And when it comes time to replace it, there’s no shame in looking to the used market—all those Macs that others are replacing often come up for sale at bargain prices.

We hope this has given you some structure for thinking about replacing Macs, whether you’re worried about the Mac on your desk or all those in the entire design department. And, of course, feel free to contact us for help putting together a replacement schedule.

(Featured image by iStock.com/Prykhodov)


Social Media: When should you replace the Mac on your desk—or your organization’s Macs? There is no single answer, but we run down some variables that play into the decision and make recommendations for different use cases.