Need to Restart a Mac That Has Frozen? Here’s How

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It’s extremely uncommon for a Mac to freeze or crash these days, but it can happen. What should you do if your Mac locks up and becomes completely unresponsive to the mouse and keyboard? The trick is to press and hold the power button until the Mac turns off. Wait 5 or 10 seconds, and press it again to turn the Mac back on. You will lose any unsaved changes if you do this, so use it only as a last resort when you can’t restart normally. Look for the power button on the back of a desktop Mac, and at the top right of the keyboard on most laptop Macs. For a recent MacBook Air or a MacBook Pro with a Touch Bar, press and hold the Touch ID button.

(Featured image by Adam Engst)

What Can You Store in Apple’s Wallet App? Credit Cards, Boarding Passes, Tickets, and More!

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Have you wondered what you can do with the Wallet app on your iPhone? Although it started out life called Passbook, Apple soon realized that the only sensible name was Wallet. That’s because it stores digital versions of roughly the same sort of things you might put in a physical wallet: credit and debit cards, store cards, membership cards, and even cash (well, Apple Pay Cash, anyway).

Nearly all airlines can put your boarding passes in Wallet, too, and if you buy something like a concert ticket online, you may be able to add it to Wallet by tapping the “Add to Apple Wallet” button in the confirmation page or email. Having a boarding pass or ticket, which Apple calls a pass, in Wallet makes it easy to scan for a gate attendant.

Here’s how to use cards and passes in Wallet.

Display Your Cards and Passes

The main Wallet screen shows your cards and passes in a scrollable list, with credit/debit cards at the top. (If you’ve set up Apple Pay Cash, it’s treated as a debit card.)

To view more details about a card or pass, tap it.

In the case of a credit/debit card, you see the face of the card and a list of its recent Apple Pay transactions.

For boarding passes for multi-flight trips, you see a single pass in the main list, but after you tap it, you can swipe horizontally to display the pass for each leg of the trip.

Membership cards, such as the ChargePoint card, may work like credit/debit cards in that you need to hold them near a reader to sign in.

In each case, to access settings related to the card or pass, tap the black ••• button at the upper right.

Adding and Using Credit and Debit Cards

Adding a credit/debit card so it can work with Apple Pay starts with tapping the black + button at the upper right of the Wallet screen. From there, follow the prompts—you can scan your card with the camera instead of keying in the data.

If you add more than one card, you’ll want to specify which should be the default for Apple Pay. Go to Settings > Wallet & Apple Pay. Scroll down to Transaction Defaults, and tap Default Card. Tap the desired card. In Wallet, the default card appears with its full face showing, below your other credit/debit cards.

To pay for a purchase with a stored credit/debit card at a payment terminal, put your iPhone right next to the terminal. The iPhone may automatically prompt you to authenticate Apple Pay, but if not, double-click the Home button or, with the iPhone X, XR, XS, or XS Max, double-click the side button. Wallet displays your default card. To authenticate, rest your finger on the Home button or, with the iPhone X models, authenticate with Face ID. To use a non-default card, tap the card pile at the bottom of the screen and then tap the desired card.

Adding and Using Airplane Boarding Passes and Event Tickets

For flights, when you check in and get boarding passes using the airline’s iPhone app, you’ll be given the opportunity to tap an Add to Apple Wallet button. Do that and the boarding pass appears in Wallet, which will also display a notification for it on the Lock screen in the hours before your flight. When you need to show the boarding pass to security or the gate attendant, tap that notification to display the boarding pass with its QR code.

For events, the ticket-seller may display the Add to Apple Wallet button on the confirmation page of the checkout process or attach the tickets to your email receipt. In the latter case, open the message in Mail and tap the attachment to open it, and then tap Add to put it into Wallet. Later, when you arrive at the venue, open Wallet and display the ticket—again with a QR code—to gain entry.

Deleting Cards and Passes

Although you may want to keep some digital tickets for nostalgic reasons, it’s best to clean out old items:

  • To delete a credit/debit card, tap the card to view it and then tap the black ••• button. Scroll down and tap Remove This Card.
  • To remove a pass, go to the bottom of the main Wallet screen and tap Edit Passes. Tap the red delete button for that item, tap the next Delete or Delete All button, and then tap Done at the upper right.

Using Wallet makes it easier to keep your physical wallet slimmer. It can take a few minutes to add your cards and passes initially, but it’s worth the effort.

(Featured image by Two Paddles Axe and Leatherwork on Unsplash)

Social Media: Want to reduce the thickness of your wallet? Try offloading some cards to the Wallet app on your iPhone! Here are the basics:

Use macOS’s Guest Account to Protect Your Privacy from Temporary Users

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We’ve all had it happen. “Can I use your Mac for a minute to check my email?” The answer can be “Yes,” but to keep people from poking around on your Mac, have your visitor log in as Guest. To enable the Guest account, go to System Preferences > Users & Groups. If the lock at the bottom left is closed, click it and enter your admin credentials. Then click Guest User in the list, and select “Allow guests to log in to this computer.” To switch to the Guest account, go to the Apple menu and choose Log Out YourAccountName to access the login screen. Your guest can then click the Guest User icon, at which point they’ll have a clean account to work in. When they log out, the account—including any files they created or downloaded—will be deleted, thus protecting their privacy as well.

(Featured image by Apple)

Never Send Someone a Password in Mail or Messages: Do This Instead!

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One of the big no-nos with passwords is sending them to other people as plain text in email or a text message conversation. You presumably trust your recipient with the password, but what if their email was hacked or phone stolen? Instead, always use a site like 1ty.me or One-Time Secret, which lets you turn a password into a Web link that can be opened only once. Send that link to the recipient, and when they get the password out, they can store it in a secure password manager like 1Password or LastPass.

(Featured image by Kristina Flour on Unsplash)

Here’s How to See Full URLs in Safari’s Smart Search Field

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By default, Safari on the Mac hides full Web addresses—technically known as URLs—from you, showing just the site name in the Smart Search field at the top of the window. If you click in the field or press Command-L, the full URL appears, which is good for checking that you’re really where you think you should be and not on some dodgy site. It’s also useful if you need to copy just a portion of the URL to share or otherwise work with. To make that check easier, go to Safari > Preferences > Advanced and next to Smart Search Field, select “Show full website address.” Then you can verify that the URL looks right with a glance.

(Featured image by Matthew T Rader from Pexels)

The Secret Trick That Lets You Paste Phone Numbers into the Phone App

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Most iOS apps and many Web sites make phone numbers “hot” so you can tap them to call. But it’s not uncommon to run across a number that’s formatted oddly or broken across a line of text such that it can’t be recognized. Just because iOS can’t recognize it doesn’t mean you have to memorize the number temporarily or flip back and forth to the Phone app to type it in it. Here’s a workaround. Double-tap the start of the phone number to select it, and then drag the rightmost blue handle to extend the selection to the entire number. Tap Copy in the popover that appears to copy it. Then switch to the Phone app, tap Keypad at the bottom, and then tap in the blank white area at the top where typed numbers would appear. When a Paste button appears, tap it, and if the Phone app recognizes the number correctly, tap the green Call button to place the call.

(Featured image by Markus Spiske temporausch.com from Pexels)

Some May Like It Hot… But Your Technology Prefers to Stay Cool

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When summer brings sunny days and rising temperatures, you may have ditched your business suit for shorts or skirts to stay comfortable, but your technological gear can’t do the same. And keeping your tech cool is about more than comfort—as temperatures rise, performance can suffer, charging may get slower or stop, various components might be disabled, and devices can become unreliable.

How Hot Is Too Hot?

You might be surprised by the recommended operating temperatures for Apple gear—whether you’re talking about an iPhone X or a MacBook Pro, the company recommends staying under 95° F (35° C).

Such temperatures happen regularly throughout the summer. Even in cooler climes, the temperature in a parked car in the sunshine can easily hit 130º F (54º C) in an hour and rise higher as time passes. And no, cracking the windows a couple of inches won’t make a significant difference. We hope you’re already thinking about that with regard to children and pets, but as you can see, tech gear should also be protected. Apple says its products shouldn’t even be stored—turned off—at temperatures over 113º F (45º C).

It’s not just cars you have to think about. Temperatures in homes and offices without air conditioning can also rise higher than electronics would prefer, and that’s especially true for computers that stay on most of the time and aren’t located in well-ventilated areas.

What’s the Danger?

First off, remember that all electronic devices produce their own heat on top of the ambient heat in the environment, so the temperature inside a device can be much, much hotter than outside. The CPU in an iMac can hit 212º F (100º C) under heavy loads.

Temperatures higher than what components are designed for can have the following effects:

  • Chips of all types can behave unpredictably as increased thermal noise (electrons vibrating more) causes a higher bit error rate. Because electrical resistance increases with heat, timing errors can also occur.
  • Lithium-ion batteries discharge well in high temperatures, but the increased rate of chemical reactions within the battery will result in a shorter overall lifespan.
  • As devices heat and cool, the uneven thermal expansion of different materials can cause microscopic cracks that can lead to a variety of failures over time.

Some heat-related problems are temporary, so when the device or component cools down, it will resume working correctly. But others, particularly drops in battery life—are irreversible and particularly worth avoiding.

When a Mac gets too hot, it will spin up its fans in an attempt to keep its internal components cool. If your Mac’s fans are ever running at full tilt, first quit apps you aren’t using, particularly those that might be CPU-intensive and thus creating a lot of heat. If that doesn’t make a difference, restart it to make sure the problem isn’t some rogue process. If the fans come back on at full speed quickly, shut it down and let it cool off for a bit. In the worst case, an overheated Mac will start acting unpredictably or crash.

iOS devices don’t have fans, so they employ other coping mechanisms. If your iPhone or iPad gets too hot, the device will alert you.

Apple says you might notice some of the following behaviors:

  • Charging, including wireless charging, slows or stops.
  • The display dims or goes black.
  • Cellular radios enter a low-power state. The signal might weaken during this time.
  • The camera flash is temporarily disabled.
  • Performance slows with graphics-intensive apps or features.

If you’re using Maps on an overheating iPhone for GPS navigation in the car, it may show a “Temperature: iPhone needs to cool down.” screen instead of the map. You’ll still get audible turn-by-turn directions, and the screen will wake up to guide you through turns,

How to Keep Your Tech Cool

For the most part, keeping Apple devices cool just requires common sense, since you’d do the same things for yourself.

  • As Apple’s specifications recommend, avoid using devices when the temperature is over 95º F (35º C). If you can’t avoid it entirely, keep usage to a minimum.
  • Don’t leave devices in cars parked in the sun for long periods of time. If it happens accidentally, let the device cool before using it.
  • Provide good ventilation so air can cool the device. Don’t block ventilation ports in the back of desktop Macs, and don’t use Mac laptops in bed, propped on a pillow, or under the covers. It can be worth vacuuming dust out of ventilation ports every so often.
  • Never put anything on the keyboard of an open Mac laptop.
  • Avoid stacking things on top of a Mac mini.
  • Monitor the temperature of server closets. If they get too hot, keep the door open, add a fan, or run the air conditioning.

Luckily, the temperatures that cause problems for Apple hardware aren’t terribly comfortable for people either, so if you’re way too hot, that’s a good sign your gear is as well.

(Featured image by Alfonso Escalante from Pexels)

Social Media: How hot is too hot for your Apple devices? You may be surprised by the answer.

Apple Issues Voluntary Recall for Certain 2015 15-inch MacBook Pro Units

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Heads up! If you’re using an older 15-inch MacBook Pro—the version with lots of ports that predates the current Thunderbolt 3 models—Apple has started a recall program to replace batteries that could explode and catch on fire. (We’re not kidding.) The affected MacBook Pro models were sold primarily between September 2015 and February 2017. To find out if your 15-inch MacBook Pro is affected, enter its serial number into Apple’s recall page. If it is included in the recall, shut it down and stop using it immediately! Contact Apple for a free battery replacement, and if you need any assistance, don’t hesitate to get in touch with us.

(Image courtesy of Apple)

Here’s What’s Coming from Apple in 2019

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At Apple’s Worldwide Developer Conference on June 3rd, the company unveiled the next versions of all its operating systems—macOS 10.15 Catalina, iOS 13 (and a new iPadOS), watchOS 6, and tvOS 13–along with the much-anticipated new Mac Pro and Pro Display XDR.

Nothing that was announced will ship until later this year—probably September—but we wanted to give you a quick overview of what’s coming down the pike.

macOS 10.15 Catalina

With macOS 10.15, which Apple is calling “Catalina,” the company is working to bring macOS and iOS ever closer while preserving what makes the Mac special.

For instance, Catalina replaces the increasingly overloaded iTunes with three new apps that mimic those in iOS: Music, Apple Podcasts, and Apple TV. Reminders, Notes, and Photos also see significant enhancements that are mirrored on the iOS side, and a new Find My app on both platforms combines the capabilities of Find My iPhone and Find My Friends. Apple is even bringing Screen Time from iOS to the Mac to help you track and control your usage—and that of your kids—across all your Apple devices.

Some of these apps exist on the Mac thanks to Project Catalyst, an Apple technology that makes it easy for developers to convert iOS apps to the Mac. Apple used Catalyst internally last year to bring Home, News, Stocks, and Voice Memos to macOS 10.14 Mojave. This year, Apple is letting third-party developers use Catalyst, so once Catalina ships, we’ll see a flowering of new Mac apps coming over from iOS.

Another new technology, Sidecar, lets you use an iPad as a second screen for a Mac, either wired or wirelessly. Sidecar even enables you to use the iPad and Apple Pencil as a graphics tablet with apps that support such an input method. Two other new features will let you use a Sidecar-connected iPad to mark up any PDF or insert a sketch into a Mac document.

Catalina promises many more features, including some that will increase macOS security and others that will make the Mac much easier to use for people with disabilities. For instance, the new Voice Control capability lets you run a Mac (or an iOS device) entirely with your voice—it’s amazing.

If you’re running Mojave now, you’ll be able to run Catalina too since the system requirements remain the same.

iOS 13

With iOS 13, Apple appears to be focusing once again on performance and refinements. The company claimed we’ll see faster Face ID recognition, smaller app downloads and updates, and quicker app launches.

The most apparent new feature will be Dark Mode, which Apple is bringing over from Mojave. It displays light text on a dark background, which can be welcome when using an iOS device in a dark room without bothering others. It also may increase battery life on OLED-based iPhones like the iPhone X, XS, and XS Max. But keep in mind that research shows the human eye and brain prefer dark text on light backgrounds, so you may read more slowly and with less recall in Dark Mode.

Along with the apps mentioned previously that also improve in iOS, Apple said it has rebuilt Maps and its underlying database from the ground up, so you’ll see far more detailed maps, and you can zoom in for a street-level photographic view called Look Around.

Camera and Photos received attention as well, giving you faster access to effects and letting you apply effects to videos as well. You can even crop and rotate videos taken in the wrong orientation—finally!

Other improvements include a new Sign In with Apple option for signing in to apps using your Apple ID, full text formatting in Mail, shared folders in Notes, SMB sharing in Files, iCloud Drive folder sharing, and support for USB thumb drives.

In terms of system requirements, iOS 13 drops support for some older devices, leaving the iPhone 6s, 6s Plus, and SE as the oldest iPhones supported, along with just the newest iPod touch.

iPadOS

Joining Apple’s other operating systems this year is iPadOS, a superset of iOS 13 that provides additional iPad-only features. In some ways, it’s nothing new, since the iPad has always had unique features, but it shows how Apple wants to differentiate the iPad from the iPhone.

In iPadOS, the Home screen holds more icons in a tighter grid, and you can pin the Today View widgets on the side of the screen. Safari will be able to support complex Web apps like Google Docs, Squarespace, and WordPress, and it gains a download manager that lets you download files into the Files app.

Apple enhanced iPad multitasking so you can switch between apps in a Slide Over view, open multiple windows from the same app in Split View, and use App Exposé to navigate among your app combinations. Plus, text editing improves significantly, with direct access to the cursor and easier text selection, as well as new three-finger gestures for cut, copy, paste, and undo. The iPad even gets full-featured font management, and you’ll be able to buy fonts from the App Store.

iPadOS won’t work on many older iPad models, though it is compatible with all iPad Pro models, the fifth- and sixth-generation iPad, the iPad mini 4 and fifth-generation iPad mini, and the iPad Air 2 and third-generation iPad Air.

watchOS 6

With watchOS 6, Apple is working hard on health and fitness capabilities for the Apple Watch. The company has added a Noise app that can warn you when sounds approach dangerous levels and a Cycle Tracking app that helps women monitor their periods and predict windows of optimal fertility. And, the Activity app has picked up trending features so you can see how you’re doing across time in a number of health metrics.

Apple has also untethered the Apple Watch from the iPhone to an extent, allowing developers to create standalone watch apps that don’t require a companion iPhone app and opening an App Store for such apps that you can browse and search from your wrist.

Other new watchOS 6 apps include Audiobooks, Calculator, and Voice Memos. Plus, once you upgrade to watchOS 6, you’ll be able to choose from more faces and additional complications.

As with watchOS 5, watchOS 6 will work on all Apple Watch models other than the original unit, but not all features are available on all models.

tvOS 13

The big news for tvOS 13 is that it finally gets multi-user support, so everyone in a household will be able to have their own personalized experience. (Speaking of which, the HomePod will also support multiple users with iOS 13.)

Apple has redesigned the tvOS Home screen to show previews, added a slide-in Control Center like in iOS and watchOS, and updated the Music app to show lyrics in sync with the currently playing song. The screensaver also goes under the ocean so your cat can be entertained by all the fish.

Finally, in a move that will significantly enhance the forthcoming Apple Arcade game subscription service, both tvOS and iOS will support the Xbox One S and PlayStation DualShock 4 game controllers.

Mac Pro and Pro Display XDR

Although the Worldwide Developer Conference is mostly about Apple’s operating systems, the company took advantage of the keynote to show off the completely redesigned Mac Pro and its companion screen, the Pro Display XDR. The technical specs of both are astonishing—Apple has done what looks like a fabulous job of designing the most modular, flexible, and powerful Mac ever, combined with a display that competes against reference monitors costing tens of thousands of dollars.

The Mac Pro will rely on Intel Xeon W processors with 8 to 28 cores, and you’ll be able to configure it with up to 1.5 TB (that’s terabytes!) of RAM. It has eight PCI Express expansion slots, into which you can install MPX modules that contain up to four AMD Radeon Pro graphics cards for massive number crunching performance. Another slot can hold Apple’s new Afterburner accelerator card for ProRes and ProRes RAW video acceleration, and a half-length slot contains Apple’s I/O card with two USB-3 ports, two Thunderbolt 3 ports, and to 10 Gb Ethernet ports; there are two more Thunderbolt 3 ports on the top of the case. Storage starts at 256 GB of SSD and goes up to 4 TB.

All this fits into a stainless steel frame with an aluminum case that lifts off to provide access to all sides of the Mac Pro. It has a massive 1.4-kilowatt power supply and relies on three fans and a blower to keep the unit cool. It even has handles on the top and optional wheels in case you need to move it around regularly.

Accompanying the Mac Pro will be Apple’s first monitor in years, the Pro Display XDR. It’s a 32-inch 6K screen that supports P3 wide and 10-bit color that can display more than 1 billion colors accurately. It’s also incredibly bright and can sustain 1000 nits of full-screen brightness or peak at up to 1600 nits.

If your eyes glazed over reading those specs, this new hardware isn’t for you. Apple is aiming it at high-end professionals, the sort of people who happily spend many thousands of dollars on new hardware to enable faster video editing, data processing, or other performance-intensive tasks. The base-level Mac Pro will start at $6000, and the Pro Display adds another $5000. Even the Pro Stand (which provides tilt and height adjustment, plus rotates to portrait orientation) for the Pro Display costs $1000, so a tricked-out Mac Pro setup could easily exceed $20,000. So no, this is not a Mac for “the rest of us,” but it’s great to see Apple ensuring that the most demanding Mac users can stay on the platform.

(All images courtesy of Apple)

Social Media: Apple has previewed what’s coming with macOS 10.15 Catalina, iOS 13, watchOS 6, and tvOS 13 at its Worldwide Developer Conference, along with unveiling a new Mac Pro and the Pro Display XDR. Read on for what to expect in September!

Customize Your Mac’s Dock for Increased Productivity

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By default, Apple populates your Mac’s Dock with all sorts of apps and arranges them in a particular order. But there’s no rhyme or reason to the defaults, and you shouldn’t be afraid to add, remove, and rearrange apps on your Dock. To add an app, drag its icon from the Applications folder to the desired spot on the Dock. To remove an app you never use, drag its icon far enough off the Dock that a Remove tag appears above the icon and then let go. To arrange the Dock icons in the order that makes the most sense to you, just drag each icon to your preferred location. We generally like to put our most-used apps in the left-most or top-most spots.

(Featured image by StockSnap from Pixabay)