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Are You Paying Too Much for Internet or Cellular Connectivity?

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We’ve recently worked with a few clients who were paying too much for their Internet or cellular service. Internet service providers (ISPs) and cellular carriers occasionally adjust their service plans to account for new technologies, economies of scale, changing competitive landscapes, and marketing efforts. Sometimes they’ll increase speeds or capabilities across the board, but more often, when they debut new plans, current customers are grandfathered into their existing plans, often without notification. Upgrading to a new, better plan is usually simple—first, check the plan details on your ISP’s or cellular carrier’s website. Then, if they look better or cheaper—or if you don’t remember what service levels you should be getting—call the company’s support line and ask if switching plans would be beneficial. Beware that they may try to upsell you on a more expensive plan, so agree to switch only if you’ll end up paying less or getting significantly more. Remember, more speed isn’t necessarily worthwhile—most people won’t notice the difference between 250 Mbps and 1 Gbps, for instance.

(Featured image by Adam Engst)

Reduce iPhone and iPad Data Usage with Low Data Mode

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Do you need to be careful about how much data you use with your iPhone or iPad, either via cellular or Wi-Fi? That could be true for those with Internet data caps, people using an international plan while traveling, and anyone in an area with slow data speeds. To reduce your data usage, turn on Low Data Mode, which you can do separately for cellular and Wi-Fi. For cellular, look in Settings > Cellular > Cellular Data Options, where you can either enable Low Data Mode for LTE/4G or take one more step into Data Mode for 5G. If you’re using two plans with a dual SIM iPhone, you can set each one separately. For Wi-Fi, go to Settings > Wi-Fi and tap the i button next to the desired Wi-Fi network and then tap Low Data Mode. Apple lists what you can expect to change in Low Data Mode. If you need a similar capability for the Mac, check out TripMode.

(Featured image by iStock.com/Created_by_light)

Messages Not Being Delivered to Blue-Bubble Friends? Check Cellular Data

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Here’s a tricky situation that threw one of our clients for a loop recently. Texts they sent in Messages via iMessage (indicated by blue bubbles) to their son, letting him know they were stopping by weren’t being delivered, making their visits a surprise. But other texts worked fine. The problem, it turned out, was that Cellular Data had somehow gotten turned off in Settings > Cellular. So messages worked fine as long as the iPhone was on Wi-Fi at home, but as soon as they were on the road using a cellular connection, the iPhone could no longer communicate with the Internet. In theory, Messages should fall back to SMS (indicated by green bubbles), which doesn’t require cellular data, but that doesn’t always happen. The fix? Just enable Settings > Cellular > Cellular Data again.

(Featured image based on an original by iStock.com/Dima Berlin)

Is Your iPhone Reporting “No Service” When You Know There’s a Signal?

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Have you ever seen the dreaded “No Service” label at the top of your iPhone’s screen, even when you’re pretty sure there should be cellular reception? It’s not common, but the iPhone’s cellular radio can occasionally get confused. Luckily, you can easily fix the problem. Open Control Center (swipe down from the upper-right corner on an iPhone X or later or an iPad; or up from the bottom on an earlier iPhone) and tap the airplane icon to put the iPhone in airplane mode. That turns off the cellular radio. Wait a few seconds and tap the airplane icon again to re-enable the cellular radio. If that doesn’t work, power-cycle your iPhone by holding the side or Sleep/Wake button until you see the Power Off slider. Slide it to turn the iPhone off, then press and hold the side or Sleep/Wake button again until the iPhone restarts.

(Featured image based on an original by Pexels from Pixabay)