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Apple’s New AirPods Add “Hey Siri,” More Talk Time, and Optional Wireless Charging

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If you use Apple’s AirPods, you’re probably a fan. But if you haven’t tried them, you may not realize what you’re missing. They pair quickly and reliably with all your Apple devices, provide excellent audio quality, and sit comfortably in most people’s ears (more so than the wired EarPods). The AirPods are Apple’s most popular accessory—the company sold 35 million in 2018.

Apple has now unveiled the second-generation AirPods, the first hardware update since their initial release in December 2016. A new Apple-designed H1 chip designed for headphones provides faster connections, more talk time (up to 3 hours), and the convenience invoking Siri with “Hey Siri.” (With the first-generation AirPods, you can configure a double-tap to bring up Siri—when the AirPods are active, look in Settings > Bluetooth > AirPods.)

The new AirPods still cost $159 with a standard Lightning-based charging case, but Apple has also introduced the Wireless Charging Case, which is bundled with the new AirPods for $199 or available separately for both the first- and second-generation AirPods for $79. The Wireless Charging Case works with any Qi-compatible charging mat. It features a tiny LED indicator light on the front of the case to show the case’s charge status, and if you buy from Apple online, you can now get 19 characters of personalized engraving on the front of the case.

Social Media: Apple just released the second-generation AirPods with faster connections, more talk time, “Hey Siri,” and an optional Wireless Charging Case. The AirPods were great before, and now they’re better than ever. Details at:

Social Sites As Backup?

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Its probably safe to say the best thing about social platforms is sharing images. Instagram is built exclusively on pictures and has become as ubiquitous as “Kodaking” was back when the Brownie was invented. Photos on social media are fun and inspiring in so many ways. Yet some of us rely on platforms like Facebook and Instagram for backup and access to our pictures; March 13th’s outage is just one more reminder that social platforms should not be used for back up. When you are choosing an online solution for backup, here are a few questions we think you should ask:
  • Are my images being compressed? How much?
  • Are my private images really private?
  • Who can view, edit or delete them? Can I?
  • Can I easily access them any time I want?
  • Am I able to locate the image I need quickly?
  • Who controls my copyright?
  • Will my images be used for unintended purposes like training artificial intelligence facial recognition without my permission? We’re looking at you Flickr and IBM.
  • Can I answer these questions, or will a deep dive in to Terms Of Service be required?
Enjoy your photo feed on social media. We love it too–especially when we’re friends with you and we follow each other. We don’t think social sites have a role in a sound backup strategy. A good backup is a 3-2-1 system: 3 copies of important files and photos on at least 2 different types of storage and 1 copy off site.

Easily Save Drafts When Composing Messages in Mail on the iPhone

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Need to check something in another email message while composing a message in Mail on an iPhone? Many people don’t realize that you can swipe down on the top of the draft to dock it at the bottom of the screen, look something up in another message, and then expand the draft again by tapping it at the bottom of the screen.

Troubles with Messages? Read On for Ten Possible Solutions

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Apple’s Messages app for iOS and macOS generally works well, but when it doesn’t, figuring out what’s wrong and how to fix it can take some doing. Here are a few of the most common solutions we’ve come across for problems with sending and receiving messages.

Help Android-switcher friends turn off iMessage

Do you have a friend who previously used an iPhone but later switched to an Android phone? People like that can confuse your copy of Messages, which doesn’t know if it should send to them via iMessage (no) or SMS (yes). If you text with someone in this situation, get them to deregister from iMessage.

Check device connectivity

If messages aren’t flowing when you think they should be, the first “is it plugged in?” thing to check is connectivity. Make sure that your iPhone has at least cellular service (for SMS) and cellular data (for iMessage) and that your iOS device isn’t in Airplane mode. In the case of a Mac, make sure it’s connected to your network.

Relaunch the Messages app

Force-quitting in iOS isn’t something you should do willy-nilly, since it slows down your device and hurts battery life, but it’s worth trying if Messages isn’t sending or receiving messages correctly. Double-press the Home button on Touch ID devices or swipe up and to the right from the bottom of the screen on Face ID devices, then swipe up on the Messages app thumbnail to force-quit it. On the Mac, just quit and relaunch Messages.

Toggle iMessage off and back on

Here’s an easy one. In iOS, go to Settings > Messages and turn the iMessage switch at the top off and back on. iMessage may take a minute or two to reactivate. On the Mac, go to Messages > Preferences > iMessage > Settings, uncheck Enable This Account, and then log in again.

Toggle Messages in iCloud off and back on

With the new Messages in iCloud feature, Apple syncs conversations through your iCloud account. If messages from one device aren’t showing up properly on another device, in iOS, go to Settings > Your Name > iCloud and turn Messages off and back on. On the Mac, go to Messages > Preferences > iMessage > Settings and uncheck and recheck Enable Messages in iCloud.

Verify your phone number and email addresses are correct in Messages settings

SMS relies on a phone number, and you can be contacted via iMessage via a phone number or email address. Make sure you can be reached at all the appropriate ones. In iOS, go to Settings > Messages > Send & Receive to check. On the Mac, look in Message > Preferences > iMessage > Settings.

If they’re not right, fix them in iOS in Settings > Passwords & Accounts > iCloud > Your Name > Contact Information, by tapping Edit in the Reachable At section. On the Mac, you add these addresses with the plus button in System Preferences > iCloud > Account Details > Contact.

Verify that SMS fallback is enabled

When you’re in an area with sketchy cell service, there may not be enough of a data connection for iMessage to work. In such a situation, SMS text messages are more likely to get through, but Messages will try to send to iMessage users via SMS only if you turn on Send as SMS in Settings > Messages.

Check text message forwarding settings

If you’re receiving SMS messages on your iPhone but not any of your other devices, make sure Text Message Forwarding is enabled for the relevant devices (they need to be signed in to the same iCloud account). On your iPhone, look in Settings > Messages > Text Message Forwarding.

When in doubt, restart

Restarting can resolve all manner of problems, so it’s always worth a try if all the settings and accounts are correct. On the Mac, of course, just choose Apple > Restart. For iOS devices with Touch ID, press and hold the top button until the Slide to Power Off slider appears. For those with Face ID, press and hold the side (iPhone) or top (iPad) button and one of the volume buttons until the slider appears.

Reset network settings in iOS

Finally, the most voodoo of the fixes we’ve seen work is to reset network settings in iOS. You don’t want to start with this option because doing so also resets Wi-Fi networks and passwords, cellular settings, and VPN settings. But if all else fails, go to Settings > General > Reset > Reset Network Settings.

If none of these techniques fix your problem, let us know and we’ll see what we can do to help!

Social Media: Having trouble with sending or receiving in Messages? Read this article for solutions to common texting problems:

Two Ways to Convince a Wedged iPhone to Connect to the Internet Again

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Every now and then, we’ve seen iPhones stop being able to access the Internet, either via Wi-Fi or a cellular data connection. Assuming that the Internet connection is working for other devices, there are two easy ways to reset your iPhone’s connection and get it working again. First, enable Airplane mode to shut off the iPhone’s radios—bring up Control Center and tap the Airplane mode button. After a few seconds, tap the button again to turn it off. Second, if toggling Airplane mode doesn’t work, power down the iPhone by pressing and holding the top or side button (iPhone 8 or earlier) or both the side button and a volume button (iPhone X or later) until the slider appears (or go to Settings > General > Shut Down). Drag the slider to turn off the iPhone. Once the phone is powered down, hold the side (or top) button again until the Apple logo appears. In just a moment, your phone will be back on, and you should be able to access the Internet normally.

The Secret Trick for Enabling Caps Lock When Typing in iOS

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The Caps Lock key on Mac keyboards often feels extraneous, since it’s easy enough to hold the Shift key while typing multiple capital letters for acronyms like HIPPA or when you want to shout GET OFF MY LAWN! But if you need to do that on an iPhone or iPad, it’s annoying to keep tapping the Shift key to switch to the uppercase keyboard for each letter. Luckily, Apple has baked a time-saving trick into its onscreen keyboard. Tap the Shift key twice in a row to lock it on, type the letters you need, and tap it again to unlock it. Notice that when Shift is locked on, a horizontal line appears beneath the arrow on the Shift key.

Three Ways to Tell If You Should Get a New iPhone Battery before 2019

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Are you happy with your iPhone’s battery life? If your iPhone regularly ends up in Low Power Mode or doesn’t always make it to the end of the day without extra juice, read on to learn how to determine when it’s time for a new battery.

It may be important to get to this soon because people with an iPhone 6, SE, 6s, 7, 8, or X can likely get Apple to replace the battery for just $29 through December 31st, 2018—the price will go up in 2019. (The cost is $79 for even older iPhones; non-Apple repair shops may be less expensive, but it’s generally better to stick with Apple’s parts and service providers.) That $29 price is thanks to a discount program Apple instituted in January 2018 as an apology for silently reducing the performance of the iPhone 6 and later in an effort to prevent them from shutting down due to weak batteries. See Apple’s A Message to Our Customers about iPhone Batteries and Performance for details.

Here are the top three signs that you need a new battery right away.

1. Your iPhone Is Bulging

This one is obvious and possibly dangerous. If the lithium-ion battery in your iPhone is defective or damaged, it can swell due to outgassing or other chemical reactions. In the worst case, a swollen battery can catch fire or explode—it’s why airlines are concerned about batteries in luggage.

If you notice your iPhone is swelling, you need to deal with it immediately. Power it off and place it in a fireproof container. Then take it to a repair professional or an Apple store right away, or call us for advice on how best to proceed.

2. Your Older iPhone Has Lousy Battery Life or Shuts Down Unexpectedly

Generally speaking, iPhone batteries last a few years without losing too much capacity. However, if your iPhone’s battery drains well before the end of the day, or if it shuts off unexpectedly, that’s a sign that you may need to replace the battery.

Before you do that, go to Settings > Battery and look at battery usage by app, which shows which apps have consumed the most power for the last 24 hours or the last 10 days. Tap Show Activity to see how many minutes the app was in use.

If anything near the top of that list seems odd—it’s not an app you use much or its background activity is excessive—consider force-quitting the app. (Open the app switcher by double-pressing the Home button on a Touch ID iPhone or swiping up and slightly right on a Face ID iPhone, then swipe up on the app’s thumbnail.) You might also disable that app’s switch in Settings > General > Background App Refresh.

But if your iPhone is more than a few years old, it’s probably time for a new battery. Batteries are consumable items, and Apple designs the iPhone to retain up to 80% of its original capacity after 500 complete charge cycles (from 0% to 100%, even if that comes over the course of several charging sessions). Don’t suffer with a weak battery—just get it replaced.

3. An iPhone 6 or Later Feels Sluggish

Starting with iOS 10.2.1, Apple changed things so the iPhone 6 and later would reduce performance to avoid peak power demands that could overwhelm an older battery and cause the iPhone to shut down unexpectedly. Not shutting down is good, but reducing performance is bad.

So if you have an iPhone 6 or later that feels poky, it may be iOS throttling performance to work around a weak battery. With iOS 11.3 or later on these iPhone models, you can go to Settings > Battery > Battery Health to learn more about your battery. iOS displays your maximum battery capacity and, under Peak Performance Capability, tells you if it has enabled performance management to avoid shutdowns. That’s a hint you need a new battery, and we’d be concerned about any maximum capacity under 90%.

iOS lets you disable performance management to avoid the throttling, but it’s nuts to do that and risk unexpected shutdowns. Just replace the battery and your performance will return to normal.

Apple will replace an iPhone battery for free under warranty only if its maximum capacity is under 80% and it has had fewer than 500 charge cycles. However, as previously noted, the company will replace an out-of-warranty battery in the iPhone 6 and later for $29 (plus $6.95 if shipping is required) through the end of 2018, so it’s worth taking advantage of the deal this month. In 2019, the price will go up to $49 for most iPhones and $69 for the iPhone X.

So hey, don’t suffer with an iPhone that’s working poorly due to the battery!

Social Media: If you have any battery issues with an iPhone 6 or later, you can still get a $29 battery replacement from Apple through the end of December. Don’t suffer with a weak battery—learn more at:

Finally! iOS 12 Lets You Use Google Maps or Waze in CarPlay

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Before iOS 12, Apple Maps was the only mapping app you could run on the dashboard in a CarPlay-equipped automobile. But Maps doesn’t always work well, and some people prefer directions from Google Maps or the Google-owned Waze. Once you upgrade your iPhone to iOS 12 and update to the latest version of Google Maps or Waze for iOS, you’ll be able to use those apps on your CarPlay screen. Happy navigating!

Apple Unveils New iPhone XS, XS Max, and XR, and the Apple Watch Series 4

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Apple has thrown back the curtain on its latest batch of iPhones and a new model of the Apple Watch. The company also announced plans to release iOS 12, watchOS 5, and tvOS 12 on September 17th. macOS 10.14 Mojave will follow a week later on September 24th.

X Appeal: The New iPhone XS, iPhone XS Max, and iPhone XR

Last year’s iPhone X was a massive hit, so Apple has gone further down that road, dropping the Home button and Touch ID and focusing on Face ID in this year’s iPhones. There are three models: the mid-level iPhone XS (pronounced “Ten Ess”), the big iPhone XS Max, and the less-expensive iPhone XR.

You can pre-order the first two on September 14th, and they’ll ship a week later. Those who want an iPhone XR will have to wait until October 19th to pre-order. Here’s how the pricing shakes out:

  • iPhone XS: 64 GB for $999, 256 GB for $1149, 512 GB for $1349
  • iPhone XS Max: 64 GB for $1099, 256 GB for $1249, 512 GB for $1499
  • iPhone XR: 64 GB for $749, 128 GB for $799, 256 GB for $899

What do you get for your money? All three new iPhones rely on Apple’s new A12 Bionic chip, which promises faster performance and reduced power consumption compared to last year’s A11 Bionic. Along with snappier overall responsiveness, the A12 Bionic enables new computational photography capabilities. Users of these iPhones will enjoy Smart HDR, which combines multiple images behind the scenes to produce better photos, and depth-of-field editing for adjusting the background behind a photo’s primary subject.

Apple also improved the camera hardware, enhancing the dual 12-megapixel rear-facing cameras in the iPhone XS and XS Max with larger, deeper pixels and an improved True Tone flash. The iPhone XR lacks 2x optical zoom because it has only a single rear-facing 12-megapixel camera, but thanks to the A12 Bionic’s processing power, it can still take photos in Portrait mode and do depth-of-field editing. The rear-facing cameras on all three models can capture up to 4K video at 60 frames per second—now with stereo sound. The front-facing camera on each iPhone is a 7-megapixel TrueDepth camera that can also capture 1080p video.

If you carry separate work and personal phones, or if you travel abroad frequently, you’ll appreciate the new dual-SIM capability that lets these iPhones support two phone numbers simultaneously, each with their own plan.

What differentiates these iPhones from one another? One big difference is the screens.

  • iPhone XS: 5.8-inch OLED “Super Retina HD” display with a 2436-by-1125 resolution at 458 ppi
  • iPhone XS Max: 6.5-inch OLED “Super Retina HD” display with a 2688-by-1242 resolution at 458 ppi
  • iPhone XR: 6.1-inch LCD “Liquid Retina” display with a 1792-by-828 resolution at 326 ppi

Apple makes much of the iPhone XR’s LCD display, which is essentially a newer and larger version of the screen in last year’s iPhone 8. It won’t look as good as the OLED screens in the iPhone XS models, but unless you’re watching a lot of video or playing photo-realistic games, you may not notice.

Another difference between these models is size. The iPhone XS is the smallest, clocking in at a few millimeters and grams under the iPhone XR. On the other end of the spectrum, the iPhone XS Max has essentially the same dimensions as the previous iPhone Plus models.

The other major difference between the iPhone XR and the iPhone XS models is the case material. The iPhone XS models have glass backs and are edged in stainless steel that comes in silver, space gray, and gold. In contrast, the iPhone XR features colorful aluminum casings in red, yellow, white, coral, black, and blue. Both are gorgeous, but if you’re like many people, a protective case will prevent you from appreciating the case material.

Should you consider upgrading to one of these new models? If your existing iPhone is on life support, absolutely. And, if you want the latest and greatest, the iPhone XS models are the best iPhones ever, particularly for photography. But for those with functional iPhones from the past few years, these new models are less compelling, especially since iOS 12 promises to speed up older devices as far back as the iPhone 5s.

If you decide to buy one, which model you choose probably depends on how much you’re willing to spend since these are Apple’s most expensive iPhones ever. The iPhone XR combines modern technology with a lower price than the other two models, and the decision between the iPhone XS and XS Max comes down to size and cost. Finally, if the prices for the new models are too high, you can still get the iPhone 7 starting at $449 and the iPhone 8 at $599.

Apple Watch Series 4: Bigger Screens and Health Monitoring

In a first for the Apple Watch line, Apple changed the size and shape of the Apple Watch Series 4, boosting the vertical screen dimensions to 40mm and 44mm, up from 38mm and 42mm, and making the screens a little wider to retain the same proportions. However, the new models are 1.1mm thinner and thus have less total volume. You’ll want to try on the different models before buying to see how they look and feel on your wrist. Happily, the Series 4 can use the same bands as previous models.

Apple claims the new display, which extends into the corners of the screen, is “edge-to-edge,” and while there still is a black border, it’s smaller than before. The overall viewing area is about 30% larger.

To use the extra screen space effectively and show off the power of its new S4 chip, the Series 4 comes with some new faces. The Infograph face can incorporate up to eight complications, the Breathe face moves in time with a deep breath, and Vapor, Fire, Water, and Liquid Metal faces animate behind virtual clock hands.

More practically, the Apple Watch Series 4 incorporates new and enhanced sensors. Later this year, the electrodes built into the Digital Crown and the back crystal let you record an electrocardiogram and, after 30 seconds, receive a heart rhythm classification that can identify signs of atrial fibrillation. Recordings are stored securely in the Health app, where you can share them with doctors. Even if you don’t use the ECG app manually, the Series 4 analyzes your heart rhythms in the background and alerts you if it detects irregular rhythms or if the heart rate exceeds or falls below a threshold.

Plus, the Series 4 can now use its accelerometer and gyroscope to detect hard falls. If you fall, the Apple Watch sends you an alert, and if you don’t move for 60 seconds after the notification, it calls emergency services and notifies your emergency contacts of your location.

Other improvements include a speaker that is 50% louder, a relocated microphone to make calls clearer, haptic feedback in the Digital Crown, a back made of sapphire crystal and ceramic for better cellular reception, and Bluetooth 5 for faster data transfer over greater distances.

All this technology comes at a cost, and Apple has raised prices to match. GPS-only models of the Apple Watch Series 4 cost $399, and cellular-capable models are $499 (plus you’ll need to pay an additional $10–$15 for a cell plan). The Apple Watch Series 3 remains available at lower prices: $279 for GPS and $379 for cellular. You can pre-order on September 14th, and the Series 4 will ship on September 21st.

Our take is that the new health-monitoring features of the Apple Watch Series 4 are compelling for anyone who is concerned about falls or heart monitoring. But the increased prices may steer those who are mostly interested in fitness features and iPhone notifications to the cheaper Series 3.

Social Media: It’s official! Apple has announced the snazzy new iPhone XS, massive iPhone XS Max, and budget-friendly iPhone XR, along with the Apple Watch Series 4, which could literally save your life. Read more on our blog:

A Hidden Trick that Lets You Navigate Your iPhone with One Hand

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Unless you can palm a basketball, you may not be able to use an iPhone single-handed. But sometimes one hand is all you can spare. If you find yourself in such a situation, give Reachability a try. On a Touch ID–based iPhone, tap (don’t press) the Home button twice to slide the iPhone’s interface halfway down the physical screen, bringing everything into reach of your thumb. On the Face ID–equipped iPhone X, put your thumb in the bottom of the screen—about at the top edge of the Dock if you were on the Home screen—and swipe down. You can use apps normally for a tap or two, and then they’ll expand back to the full screen to show the full interface. If Reachability is off (or if you want to turn it off), go to Settings > General > Accessibility.